Sales Executive/Sales Advisor – Luxury

Job Purpose:

To drive sales and provide exceptional customer service in the watch/luxury retail sector. The Sales Advisor will leverage their product knowledge, interpersonal skills, and proactive approach to achieve sales targets and enhance the customer experience.

Key Responsibilities:

• Deliver an outstanding and personalized customer experience, creating long-term client relationships.
• Actively engage with customers, assess their needs, and recommend suitable luxury watches.
• Achieve and exceed individual and team sales targets.
• Maintain in-depth knowledge of watch brands, products, features, and industry trends.
• Assist in visual merchandising and maintaining store presentation standards.
• Handle customer queries, complaints, and after-sales service professionally.
• Support the training and mentoring of junior sales staff when required.
• Maintain accurate sales records and reports.

Qualifications & Skills:

• Proven experience in luxury retail, preferably watches/jewelry.
• Strong sales and negotiation skills with a results-driven approach.
• Excellent communication and interpersonal skills.
• Proactive, enthusiastic, resilient, and optimistic personality.
• Ability to work flexible hours, including weekends and holidays.

Desired Attributes:

• Passion for luxury watches and brand representation.
• Strong problem-solving and decision-making capabilities.
• Ability to thrive in a fast-paced, customer-focused environment.