Head of Customer Success (m/f/d)

ABOUT CODESPHERE

Codesphere is a Virtual Cloud Provider from Germany building the future of sovereign cloud infrastructure. Our platform gives enterprises and governments full sovereignty without giving up modern cloud capability – a vision recently validated by a series of multi-million European government tenders.

Since our founding in Karlsruhe in 2020, we’ve expanded into an international team of 60+ experts. Based in Karlsruhe and Munich and backed by top-tier investors, we are chasing a bold vision.

We’re scaling fast and would love for you to join us and grow alongside us 🚀

SUMMARY

Codesphere is growing – and with that growth comes the need for someone to own how we deliver. As our Head of Customer Success (m/f/d), you won't just run projects. You'll shape the standard for how Codesphere shows up for its clients, build a team around it, and personally lead our most complex, high-stakes engagements.

WHAT YOU'LL DRIVE

• Define and own how we grow and retain our most important client relationships – establishing processes, standards, and the right culture across the customer success function

• Represent Codesphere at senior stakeholder level – from steering committees to executive sponsors

• Build and lead a growing team of project and account managers, acting as primus inter pares

• Hold accountability for delivery quality, contractual compliance, and client satisfaction across engagements

• Anticipate where things break before they do – and have the authority and judgment to course-correct

• Create a strong feedback loop between clients and our internal Product & Engineering teams

• Be the person both sides trust when things get difficult

WHAT MAKES YOU A GREAT FIT

• 7+ years in IT consultancy or delivery leadership, with a track record of building client relationships at senior level

• You've led or mentored others and know what excellence looks like – and how to get a team there

• At home in boardrooms and sprint reviews alike – you adapt your register without losing your substance

• Known for your composure: the harder things get, the clearer you become

• Fluent in German and English

• Willing to travel regularly to client sites and Codesphere offices

WHAT'S IN IT FOR YOU

• 30+ vacation days – including Christmas Eve and New Year's Eve, adding up to 32 days per year

• Meal allowance – up to 15 digital meal vouchers per month, worth up to €7.67 each

• Flexibility – hybrid work setup with mobile work options and flexibility around core hours

• Steep learning curve – fast-moving environment, real ownership, and a front-row seat to scaling a company

• Job-Rad – lease a bike through us, tax-free

• Gym access – stay active on site (Karlsruhe office only)

• Employee events – from team offsites to regular get-togethers

• Company pension scheme – company-supported pension to set you up for later

• Great public transport links – both offices are within walking distance of tram and metro stops