Client Relationship Executive

Responsible for all companies incorporation and amendments (documentation process completion), labor and immigration applications, client proposal research and preparation, client banking preparation and legal compliance on all contractual relations for delivery of the Operations Department goals. Overall responsibility involves managing office activities, providing administrative support to the Country Manager, Government Relations, and Operations team, ensuring smooth office operations, and delivering excellent customer service as the primary point of contact for clients.

Key Accountabilities

Clients:

• Liaise with Ministry of Labour, Immigration Department, Police Department, Economic Department, Chamber of Commerce, Municipality, Civil Court, Ministry of Foreign Affairs, Embassies, Free zone authorities, and all other relevant government departments and authorities etc. for accurate and timely information as required for operational tasks
• Provide excellent customer service and communicate efficiently internally and externally
• Receive clients’ documentation from CBC operations team and make the necessary arrangements in relation to translation, attestation from various ministries, scanning and saving all documents in the designated folder electronically and physically
• Complete, manage and update files, receipts and official documents of clients and share with the Operation Team and update on Task Sheet daily
• Create accounts and apply for clients’ online applications through the various portals, then, assign and distribute the work for the GROs to complete online and on the ground daily

Office:

• Report and resolve any office facility-related issues promptly
• Professionally answer and screen all incoming phone calls and forward phone calls to relevant people and departments
• Organize and update the office and clients’ contact information and filing
• Schedule office meetings and online meetings with calendar invitations

Experience and Education

• Degree qualified in business administration, compliance, or relevant field
• Fluency in both Arabic and English is mandatory
• 3+ years working in corporate services or professional services within KSA
• Proven operational, project management and customer support record for 2 years
• Proficiency in MS Office and CRM software (e.g., Zoho)
• Basic project management and coordination skills preferred