Regional Program and Engagement Manager (MEA)

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.

As the Regional Program and Engagement Manager, MEA, you will play a critical role in ensuring the successful delivery of Nozomi Networks' Professional Services engagements across the Middle East and Africa region. You will act as a trusted advisor to customers, partners, and internal stakeholders, overseeing project execution from planning through delivery while driving operational excellence, customer satisfaction, and business outcomes. This role combines customer engagement, program management, and delivery governance, requiring strong coordination skills, commercial awareness, and the ability to manage multiple priorities in a fast-paced, customer-focused environment.

In this role, you will:

• Manage a portfolio of customer engagements across the MEA region, ranging from small to complex deployments, ensuring successful delivery aligned with customer expectations, project scope, budget, and timelines.
• Serve as the primary point of contact for customers, partners, and internal stakeholders, fostering trusted relationships and driving high levels of customer satisfaction.
• Lead project planning, execution, governance, and delivery activities while ensuring adherence to Professional Services methodologies and quality standards.
• Develop and maintain project plans, monitor progress, manage risks, and proactively address issues to ensure successful customer outcomes.
• Facilitate regular project status meetings, executive reviews, and stakeholder communications, providing clear visibility into project health, milestones, risks, and next steps.
• Collaborate closely with Sales, Customer Success, Support, Technical Delivery teams, and Partners to ensure seamless coordination throughout the project lifecycle.
• Monitor project scope, deliverables, and Statements of Work (SOWs), ensuring alignment between customer requirements and project execution.
• Identify opportunities to strengthen customer relationships, support adoption, drive positive customer feedback, and contribute to expansion opportunities.
• Manage customer training coordination and operational activities related to training delivery, ensuring a seamless customer experience.
• Support operational excellence through project administration, reporting, delivery acceptance management, billing milestone tracking, and compliance with internal processes and systems.
• Contribute to the continuous improvement of Professional Services processes, tools, reporting capabilities, AI Powered tools and service offerings to enhance efficiency and scalability.

To be successful in this role you have:

• 5–7 years of project or program management experience within cybersecurity, enterprise software, IT services, or Professional Services organizations.
• Demonstrated experience managing customer-facing projects throughout the full project lifecycle, from initiation through successful delivery and closure.
• Planning & Organizational Skills Ability to manage a portfolio of projects ranging from small to complex engagements while maintaining accuracy, prioritizing effectively, and meeting deadlines.
• Strong customer engagement and stakeholder management skills, with the ability to build trust, navigate complex situations, and maintain productive relationships with customers, partners, and internal teams.
• Communication Skills Ability to communicate project status, risks, billing readiness, and operational updates c