Customer Success Manager

About Mobiz

Mobiz is a global technology services leader, Microsoft-aligned managed services and cloud solutions provider, empowering mid-market and enterprise organizations across North America and the Middle East. We deliver end-to-end IT operations, Modern Work and Security, Data and AI, cybersecurity, infrastructure, and digital transformation services—driving resilience, innovation, and measurable business impact at scale.

With a Solutions Partner designation and active pursuit of Azure Expert MSP status, Mobiz combines the agility of a boutique consultancy with the delivery rigor of a tier-1 integrator. Our NOC and SOC teams operate as the always-on backbone of client environments, monitoring thousands of endpoints, network nodes, and cloud workloads around the clock.

What Can You Expect?

Every day at Mobiz we work with a deep sense of purpose. We continuously innovate. Our mission is to empower our clients to do more through transformation. You’ll work in a collaborative environment alongside highly talented people that improve client operations and exceed expectations. We strive to simplify technology challenges, and no less.

Who Are We Looking For?

We are seeking a motivated and results-driven Customer Success Manager (CSM) to join our dynamic team in the GCC region.

You will be the first point of contact for our customers in this region, ensuring their satisfaction and retention. This role requires fluency in Arabic along with English and a strong understanding of IT products and services. The CSM will manage enterprise accounts and drive customer success initiatives.

Key Responsibilities:

Customer Success Program:

• Execute and manage the Customer Success Program to maximize client satisfaction and retention.
• Proactively engage with existing clients to understand their needs, address concerns, and provide ongoing support.
• Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes.
• Identify opportunities for upselling or cross-selling additional products and services.
• Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.

Sales and Business Development:

• Collaborate with and assist the sales team to identify opportunities, generate leads, and achieve revenue targets.
• Collaborate with our technology partners in the region for account mapping.
• Proactively communicate new product or service offerings to both current customers and potential prospects, showcasing their benefits and advantages.

Sales Reporting and Documentation:

• Maintain accurate records of client interactions, sales activities, and progress in Dynamics 365 CRM.
• Prepare regular sales and KPI reports to track and measure progress against targets.

Qualifications and Skills

• Bachelor’s degree in Business, Marketing, IT, or a related field.
• 2-3 years of relevant experience.
• Proven experience in customer success lead role or managing enterprise accounts.
• Strong understanding of IT products, services, and solutions.
• Fluency in Arabic and English along with excellent communication and interpersonal skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to work independently and collaboratively with cross-functional teams.
• Highly organized, detail-oriented, and results-driven.

What We Offer

• A team of bright, hard-working, and innovative people that will contribute to your growth.
• Competitive Salary and comprehensive benefits plan.
• A dynamic and collaborative work environment with opportunity to work with cutting-edge technology and innovative solutions.

Other

This is a full-time hybrid job in Riyadh, Saudi Arabia.

Equal Opportunity & Diversity Commitment

At Mobiz, we believe that diverse perspectives, experiences, and backgrounds strengthen our organi