Operations Associate

Our vision at BloomingBox is to revolutionise the gifting industry and we are poised for significant growth as we expand into the Kingdom of Saudi Arabia. We seek an energetic and customer-focused individual to join our team as an Operations Associate.

Purpose of Role:
As a key member of the Operations team, you’ll play a crucial role in ensuring that every order is processed flawlessly, assigned to the right driver, accompanied by the correct card message, and delivered on time.

Key Responsibilities:

Fulfilment:

• Coordinate with drivers and carriers to schedule deliveries, track shipments, and swiftly resolve any issues that arise during the delivery process.
• Streamline operations to enhance efficiency, reduce costs, and elevate customer satisfaction.
• Monitor the entire order pipeline, manage returns, handle complaints, and address damages promptly.
• Verify cake requirements for pending orders and ensure timely orders for cakes.
• Confirm balloon requirements and ensure they are ready for each order as required.
• Ensure accuracy in card printing and prioritization of early dispatch orders using our order management system.
• Follow up on deliveries, verify proof of delivery (POD) from drivers, and check for any damages or delays.
• Prepare cards for the next shift, confirm availability of cakes and treats, and mark priority arrangements in the system.
• Collaborate with customer service to resolve customer inquiries and issues effectively.
• Handle corporate orders, including assembly and preparation.

Assignment:

• Review delivery location provided, and if not received, coordinate with the receiver to collect.
• Review incoming orders and efficiently assign them to drivers, ensuring accuracy and quality compliance.

Assembly/Dispatch:

• Assist in assembling orders with precision and efficiency, ensuring they are ready for dispatch to the assigned drivers.
• Proactively escalate any issues that may cause delays or affect product quality to your line manager.

Personal Development:

• Embrace a growth mindset and engage in continuous professional development.
• Arrange an annual appraisal with your line manager as part of our company's appraisal process.
• Welcome additional responsibilities as assigned by management to support team goals and organizational needs.

Education/Qualifications, Skills, & Experience:

• High School Education (required).
• Diploma/Course in Business Administration, Supply Chain & Logistics (preferred).
• Proficient in English with strong communication skills.
• Keen attention to detail and the ability to thrive in a fast-paced environment.
• Experience in supply chain & logistics or a similar field.
• Experience working in a multicultural environment is a plus.
• Saudi Nationals are welcome to apply for this role.

Job Type: Full-time

Pay: ﷼7,000.00 per month

Language:

• English (Required)

Location:

• Riyadh (Required)

Work Location: In person