Quality and Training Manager (Chauffeur Operations)

Blacklane works with thousands of professional chauffeurs around the globe. They are the face of Blacklane and play a key role in delivering our quality standards every day.

As part of the KSA Operations team, you will support and motivate our chauffeur partners to deliver a consistently safe, reliable, and elevated guest experience. You will be a key pillar of Blacklane’s training and quality standards in KSA, helping maintain and continuously improve the quality of our chauffeur services through data-driven insights, effective training programs, and a strong culture of excellence.

If you are detail-oriented and care deeply about luxury, sustainability, and exceptional quality, we would love to speak with you. You will be joining an international team that is excited to welcome you.

YOUR CHALLENGE:

You will:

• Develop and lead Blacklane’s chauffeur training academy and programs in KSA.
• Design and expand theoretical and practical courses across all segments of chauffeur training, and manage our Learning Management Systems in both English and Arabic.
• Work closely with our partners to understand their customization requirements and train chauffeurs accordingly.
• Work on the ground with chauffeurs to provide on-the-job training.
• Use data to identify areas for improvement in chauffeur performance and quality, and provide insights for new training materials.
• Manage our auditing process, quality assurance frameworks, and conduct spot checks.
• Manage the quality of our partners by analyzing data, setting clear expectations, and providing frameworks for other operations teams.
• Deliver theoretical and practical sessions covering the key competency areas identified in the core chauffeur training modules.
• Promote a culture of teamwork, sustainability, stability, respect, and tolerance.
• Share feedback and continuously improve the effectiveness of course materials with your Team Lead and Head of Operations.

ABOUT YOU:

You have:

• 6+ years of relevant work experience in a business environment.
• A clear commitment to quality, professionalism, and delivering high-quality services.
• An in-depth understanding of luxury service elements and the ability to ensure guest satisfaction.
• A strong interest in operational execution.
• Experience setting up and implementing quality and training programs within luxury industries, with a track record of improving performance.
• Skill in data analysis, including gathering, analyzing, and drawing meaningful conclusions to generate insights and improve existing approaches.
• The ability to motivate teams to improve each day and build a sense of pride in chauffeuring.
• Excellent organizational and communication skills, with the ability to multitask and prioritize effectively.
• Excellent interpersonal skills and cultural sensitivity, coupled with effective communication and presentation abilities for diverse groups.
• Leadership qualities and the ability to lead and inspire teams.

About Blacklane Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

Our Company Culture & Values

Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.

• Care - We are invested in each other's well-being and professional growth.
• Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.
• Excellence - We understand our customers so we can