Customer Project Manager

Overview & Responsibilities

To ensure total alignment with client operational needs, EEE will assign a dedicated Customer Project Managers (CPM) to work closely with the Client. This role provides continuous support, improved communication, and proactive project management directly at Client sites and headquarters. When not deployed on field assignments, the primary location will be at the Client office in Al Jubail, with expectations for regular, scheduled site visits to all Client end-users and affiliate sites where the EEE fleet is installed.

The Customer Project Manager coordinates the administrative, contractual, technical, and commercial aspects of field service and repair projects from initial inquiry to final billing and collection, directly producing service income for EEE. The incumbent manages multidisciplinary projects involving multiple EEE departments and product lines, as well as non-EEE products. On major projects, the CPM directly supervises and provides onsite project management for the installation, commissioning, overhaul, rerate/modifications, and troubleshooting of EEE and other OEM equipment (aligning with Field Service Project Manager requirements). This requires deep engineering knowledge to direct projects from inception (quote stage) to commissioning while ensuring execution remains strictly within budget.

Stakeholder Engagement Matrix

The CPM acts as the core liaison across internal departments, client divisions, and third-party compliance bodies:

Internal EEE Contacts

All levels of management and assigned personnel in:

• Field Service Operations
• Repair Shop Operations
• Service Parts Operations
• Technical Service
• Rerates and Modifications
• Aftermarket Sales
• Finance/Accounting
• Legal/Contract Administration
• HSE

External Client Contacts

• Headquarters (HQ) departments
• HSE
• Procurement
• Engineering
• All key Affiliate sites

Project, Third-Party & Compliance

• Vendors
• Sub-contractors
• Service Providers
• Internal and external ISO & HSE auditors

Turnaround Project Management & Field Support

This role requires a wide range of independent action and decision-making throughout the entire project lifecycle (from RFQ to invoicing):

• Sales Integration & Proposals: Support service sales operations when selling major field projects; technically support Sales teams and representatives during proposal presentations to customers. Collect data, understand scopes of work, conduct site surveys for technical/commercial proposals, and assist the Sales team with Terms & Conditions (T&Cs). Issue comprehensive technical proposals, including detailed work scopes, project plans, and manpower plans for Field Service projects.
• Costing, Pricing & Resource Mobilization: Compile cost data for project man-hours, materials, and equipment required for implementation so the Sales team can establish commercial proposals and finalize job pricing. Plan jobs by scheduling and mobilizing personnel, tools, equipment, subcontractors, and goods; issue corresponding internal and external purchase orders and project order entries.
• Onsite Execution & Supervision: Lead and coordinate EEE field activities at Client sites; manage onsite projects directly or actively support execution as an engineer. Supervise and schedule subcontractor teams for both major and minor projects. Brief all personnel (project managers, service engineers, technical representatives, subcontractors) prior to site work to ensure complete technical, commercial, and safety understanding.
• Outage & Maintenance Planning: Support the Client with turnaround and maintenance planning; coordinate EEE bids for turnaround projects to ensure total alignment with Client requirements. Coordinate essential pre-turnaround activities, including spare parts planning, equipment surveys, and logistics.
• **Project Controls & Financial Manageme