Client Program Senior Specialist - BCGU

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a Client Program Senior Specialist, you will support and manage the execution of BCG U client upskilling programs, ensuring successful delivery, operational excellence, and outstanding client experience. You will collaborate closely with client-facing teams and clients, serving as a vital operational link to maximize learner engagement and ensure program success.

You will contribute to the end-to-end program management cycle, including:

• Coordinating and aligning with clients and case teams on schedules, logistics, and milestones.
• Managing learner onboarding, inquiries, tracking participation, and completion.
• Facilitating smooth collaboration with internal teams (learning designers, faculty, platform & solutions team) and external vendors.
• Driving the preparation and delivery of live sessions for client learners, including facilitating such sessions.
• Working collaboratively to identify and monitor program metrics and address complex issues, using data to develop practical recommendations that improve client and learner outcomes.
• Handling administrative, legal, and contractual program components.
• Contributing to BCG U internal projects when not staffed on client assignments.
• Proactively staying abreast of new platform features; incorporating enhancements to drive learner engagement and program effectiveness.
• Applying technical expertise and understanding of digital learning to help solve operational challenges and suggest improvements to client programs.
• Managing complex, high-stakes projects with significant strategic and operational impact, beyond purely upskilling program execution.
• Leveraging GenAI and emerging technologies (e.g., AI agents, automation tools) to streamline workflows, improve operational efficiency, and automate components of program delivery where appropriate.

You'll continuously improve the effectiveness and efficiency of BCG U programs, proactively identifying operational issues and suggesting solutions.

You are good at

• Working effectively with colleagues across teams and backgrounds, ensuring everyone’s contributions align with client needs.
• Coordinating and managing large-scale client upskilling programs effectively.
• Ensuring quality and consistency in program delivery, with strong attention to detail.
• Collaborating with cross-functional teams and clearly communicating with various senior stakeholders (both verbal and written).
• Problem-solving with a client-focused mindset.
• Analyzing data; clearly and persuasively communicate data and recommendations to senior stakeholders to support better decision-making.
• Preparing impactful presentations and communications.
• Building and maintaining strong internal and external relationships.
• Adapting flexibly to changing priorities and environments.
• Managing complex, high-visibility, and high-stakes initiatives with strong risk management and stakeholder alignment.
• Identifying opportunities to leverage GenAI and automation to