Network Security Back Office Manager

About the Company

Advanced technology and cybersecurity company (sirar) established by stc, the region’s ICT and digital services provider, sirar by stc is a cutting-edge cybersecurity provider that empowers organization to take control of their cyber capabilities and digital environments. As experts in business security and privacy. We offer a comprehensive range of solutions that help you to operate online safely, securely, and efficiently.

Responsibilities:

• Oversees IT system security as a subject matter expert on IT System security and providing up to level-3 support.
• Oversees escalations and provide advisory and support function to front office / back office.
• Acts as technical reviewers in change management process and continuous improvement.
• Acts as technical reviewers in Fault management process and continuous improvement.
• Works on problem determination analysis and resolution techniques.
• Verifies root cause analysis / incident reports prepared by L1 L2 engineers and where needed perform root cause Analysis and generate Incident Reports for complex issues.
• Opens clients trouble tickets with vendors TSS.
• Coordinates system changes with appropriate teams to minimize disruption.
• Coordinates and communicates issues requiring escalation to different teams and initiate follow up procedures pertain
• Handles/Solves the support tickets (New configuration, change requests, and troubleshooting issues).
• Monitors security incidents and breaches.
• Hardens the security systems configuration and settings.
• Provides technical consultation for onboarding clients.
• Maintains subject matter expert level of expertise on technologies/platforms deployed in managed networks.
• Advice in taking actions upon them with the latest vulnerabilities.
• Contributes to the overall success of the company by performing all other duties and responsibilities as assigned by line manager.

Academic Qualification :

• Bachelor’s degree in Cybersecurity, Computer Science/Engineering, Information Technology, or related discipline.

Professional Certificate :

• Industry recognized security certifications such as CCNP Security, CCIE, CISSP or equivalent related certifications are preferred.
• Technology/Vendor based certifications are preferred.
• Operating systems certifications such as MCSE and RHCSA is preferred.

Years of Experience :

• 7+ years in relevant experience.

Skills :

• Proven experience in network security operations, preferably in a telecom environment
• Strong understanding with next-generation firewalls (e.g. FortiGate, Palo Alto, Cisco-FTDs), IPS, NAC, VPNs (IPSEC, Dial-up, SSL etc), NAT.
• Advance knowledge in IT security infrastructure.
• Strong endpoint security (DLP, AV, DAM, EDR/NDR and XDR).
• Strong web and email security understanding.
• APT, sandboxing, SSLV offloading and PKI fundamentals and concepts.
• Advance proficiency in communicating effectively with a range of security professionals and to simplify complex technical issues.
• In-depth knowledge of security protocols and principles.
• Proficiency in networking technologies, network security and network monitoring solutions.
• Advanced troubleshooting and diagnostic skills to efficiently resolve complex issues
• In-depth understanding of TCP/IP, network protocols, packet capture, WireShark, tcpdump.
• ITIL fundamentals, Problem, Incident, Change and Release Management.
• Virtualization and Storage Solid understanding.
• Comprehensive understanding of information security policies and best practices in identity management.
• Advanced troubleshooting and diagnostic skills to efficiently resolve complex issues.
• Excellent communication, reporting and time management skills.

Important Notice for Candidates:

By submitting your application, you confirm that you have read and understood sirar's Candidate Pri