Senior Partnership Manager (travel, dining, entertainment, retail)

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.

Will you help take us there?

The role

We are looking for a Senior Partnership Manager to join us in Riyadh. In this role, you will be responsible for securing and delivering distinctive benefits and experiences for our members, as well as creating value for corporate partners through strategic partnerships across a broad range of industries. You will play a key role in driving commercial revenue growth while enhancing member satisfaction, reflected in strong NPS performance and positive member feedback.

Key responsibilities:

Partnership Development & Management

• Identify and secure key partnerships in the region across travel (70%) dining, entertainment and retail (30%).
• Negotiate favourable rates, offers, and events to maximize value for members.
• Maintain ongoing relationships with partners to ensure sustainable growth and repeat successes.
• Monitor partner performance to ensure consistently high-quality service delivery.

Market Analysis & Strategy Execution

• Stay updated on market trends and competitor activities to ensure Ten’s partnerships remain innovative and competitive.
• Analyse redemption data and member demand to refine partnership strategies.
• Propose and implement new strategies to impact member satisfaction, corporate revenue, and operational efficiencies.

Cross-Functional Collaboration

• Work closely with marketing and content teams to maximize partnership visibility and member engagement.
• Support client services and business development managers with client-related matters and new business proposals.
• Share best practices and process improvements across teams and regions.

Performance Measurement & Optimization

• Track and report on Objectives and Key Results (OKR) related to partnership success.
• Use data analytics to drive improvements in partnerships offerings and member experiences.
• Continuously refine approaches based on member feedback and performance metrics.

Requirements

• Experience in the travel industry.
• Prior experience sourcing and securing partnerships in KSA.
• Strong communication and interpersonal skills with internal and external stakeholders.
• Excellent attention to detail; ability to manage multiple priorities simultaneously.
• Understanding of OTA distribution, wholesaler net rates, concierge and luxury operating models.
• Analytical skills with confident use of Excel and data reporting.
• Experience preparing client-facing presentations.
• Ability to lead new business initiatives and align them with travel proposition goals.
• Flexible, adaptable, and able to thrive in a fast-paced, dynamic environment.
• Fluent in Arabic and English.

Location: Riyadh - Saudi Arabia (100% on site)

Benefits At Ten, employees are at the heart of everything.

The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.

What Ten offers:

• Attractive compensation package: Competitive salary and the Ten Loyalty Rewards program.
• Vacation policy: Paid vacation plus one additional day for volunteer work.
• Sabbaticals: One month of paid leave every five years.
• Remote Working Holidays.
• Exclusive employee discounts: Access to exclusi