Digital Product Manager - Website & Mobile App

We are currently seeking a Digital Product Manager to take ownership of the delivery of features, enhancements and bug fixes across the website and mobile app. You will be a key member of the Digital Product team and will require hands on delivery experience across web and mobile app, not purely strategy.

Our client based in Dubai , is one of the largest and most luxurious hospitality brands in the region. This position is a contract role with an initial duration of 6 months and is renewable .

Key Responsibilities:

• Own and manage the delivery of features, enhancements and bug fixes across the website and mobile app, working with IT, design and development partners using agile methodologies.
• Manage and prioritise the product backlog, writing clear user stories and acceptance criteria, and leading refinement, estimation and sprint planning.
• Support the website and mobile app roadmap, contributing to planning and translating commercial objectives into deliverable product increments.
• Gather, challenge and document requirements from stakeholders across Revenue, Marketing, Content, Loyalty, IT and the hotels, ensuring solutions are scalable across the estate rather than bespoke to a single property.
• Manage release cycles end to end, including regression testing, UAT coordination, production validation and post release hypercare.
• Work with the design agency through design reviews and feedback cycles, ensuring output aligns to the design system and brand guidelines.
• Use analytics and A/B testing to define success measures, monitor performance post release and use evidence to inform prioritisation.
• Support platform and CMS migration or remediation workstreams, including test case execution, defect logging and triage.
• Manage third party supplier relationships and integrations, escalating issues and tracking resolution.
• Act as the main contact for urgent matters and requests relating to the website and mobile app.

Knowledge, skills & experience:

• Bachelor's degree in Business, Marketing, IT, Computer Engineering or similar.
• Minimum 3 years' experience as a product manager or product owner delivering customer facing digital products. Experience in hospitality, travel or e-commerce is a strong advantage.
• Demonstrable experience of end to end delivery on both web and native mobile app.
• Strong working knowledge of agile methodologies and the product development lifecycle, including backlog management, sprint ceremonies and prioritisation frameworks.
• Hands on experience with Jira and Confluence. Familiarity with an enterprise CMS and with analytics tools is highly desirable.
• Comfortable interpreting quantitative data and A/B test results to support decision making.
• Experience working with external development and design partners.
• Strong problem solving skills and a proactive approach to identifying and addressing challenges.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with diverse teams and senior stakeholders.
• Fluent in English.
• Certified scrum master, SAFe Product Owner / Product Manager, or PMP is a plus.