Senior Manager – Vehicle Operations(Autonomous Vehicle)

Job Title: Senior Manager – Vehicle Operations

Location: Abu Dhabi, United Arab Emirates

Industry: Autonomous Delivery & Mobility

Employment Type: Full-Time | On-Site

Job Summary

We are seeking an experienced Senior Manager – Vehicle Operations to lead and scale a large frontline workforce supporting autonomous delivery operations across Abu Dhabi. The role is responsible for managing end-to-end workforce operations, including recruitment, training, certification, rostering, performance management, quality assurance, and operational productivity. The successful candidate will oversee a multi-layered team structure and ensure safe, efficient, and high-quality 24/7 operations while supporting rapid organizational growth.

Key Responsibilities

• Lead and manage large-scale vehicle operations teams, including remote monitoring operators, field support personnel, and shift supervisors.
• Own workforce planning, recruitment, onboarding, training, certification, and retention strategies.
• Develop and manage relationships with manpower suppliers and recruitment partners to ensure continuous talent availability.
• Establish and maintain operational productivity, attendance, utilization, and performance metrics.
• Design, implement, and maintain training programs, certification standards, and quality assurance processes.
• Build and develop a strong supervisory and management structure capable of supporting large-scale operations.
• Oversee shift rostering, manpower allocation, workforce compliance, and operational coverage across multiple shifts.
• Ensure compliance with UAE labor regulations, visa requirements, accommodation management, transportation logistics, and workforce welfare standards.
• Monitor operational KPIs and drive continuous improvement initiatives to enhance efficiency, safety, and service quality.
• Collaborate with cross-functional teams to support operational scaling and process optimization.
• Lead performance management, coaching, succession planning, and employee engagement initiatives.
• Ensure operational readiness and effective response to service disruptions, incidents, and changing business requirements.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, Logistics, Engineering, or a related field.
• Valid UAE Driving License.
• Fluent English communication skills, both written and verbal.

Experience Requirements

• Minimum 10+ years of experience in operations management, workforce management, logistics, mobility services, command centers, contact centers, dispatch operations, or similar large-scale operational environments.
• Proven experience managing a frontline workforce of several hundred employees through multiple supervisory layers.
• Demonstrated success in scaling operations, mobilizing large teams, or launching new operational sites/projects.
• Experience in recruitment, onboarding, training, rostering, performance management, and employee retention.
• Strong background in real-time operational environments such as command centers, service centers, dispatch operations, control rooms, or autonomous vehicle operations.
• Experience designing and implementing training, certification, quality assurance, and performance management frameworks.
• Hands-on experience managing 24/7 multi-shift operations.

Preferred Qualifications

• Experience managing Autonomous Vehicle (AV) Safety Operators or autonomous mobility operations.
• Strong knowledge of UAE workforce regulations, MOHRE requirements, visa processing, accommodation management, and manpower supplier management.
• Experience in transportation, logistics, fleet operations, delivery services, or mobility technology sectors.
• Knowledge of workforce management systems, scheduling platforms, and operational analytics tools.
• Ability to communicate in Hindi, Urdu, or Arabic is an advantage.