Network Engineer

Job Description: Network Engineer – 2 vaccancies - Level 1.5 & L2

Location: Dubai, UAE

Work Arrangement: On-site at client premises

Employment Type: Full-time

Number of Vacancies: 2 – One L1.5 and One L2

Reporting To: Network Team Lead / Service Delivery Manager

Role Overview

We are seeking experienced Network Engineers to support the operation, security and continuous improvement of enterprise network infrastructure for a government-sector client in the UAE.

The successful candidates will manage LAN, WAN, data-centre and wireless environments within an SLA-driven managed-services framework. The role involves network monitoring, incident resolution, performance optimisation, security enhancement and controlled implementation of network changes across a multi-vendor environment.

The L1.5 Engineer will primarily handle operational support, proactive monitoring and first- to second-level troubleshooting. The L2 Engineer will take ownership of complex technical incidents, network enhancements, escalations and the mentoring of junior engineers.

Key Responsibilities

• Monitor, operate and maintain enterprise LAN, WAN, data-centre and wireless networks in accordance with agreed performance and availability SLAs.
• Configure, troubleshoot and optimise Cisco Catalyst switches and Cisco ISR/Catalyst 8300 routers.
• Support routing and switching technologies, including BGP, OSPF, EIGRP, VLAN, STP and HSRP/VRRP.
• Administer Fortinet FortiGate and Cisco firewalls, including security policies, rule-base reviews and IPS/IDS optimisation.
• Manage Aruba ClearPass Network Access Control and 802.1X authentication across wired and wireless environments.
• Support Cisco Wireless Controllers, enterprise WLAN infrastructure, wireless site surveys and heatmap-based performance improvements.
• Maintain WAN connectivity services, including MPLS, SD-WAN, IPSec/SSL VPNs, ISP links, leased lines and federal network connections.
• Implement network redundancy, failover and load-balancing solutions to support high availability.
• Apply network security controls, including segmentation, Zero Trust principles, security baselines, firmware upgrades and vulnerability remediation.
• Record, prioritise and resolve incidents and service requests within established SLA timelines.
• Execute approved changes in line with ITIL change-management procedures, including risk assessments and rollback plans.
• Maintain network diagrams, technical documentation, configuration backups, CMDB records and operational handover reports.
• Participate in major-incident resolution, root-cause analysis and continuous service-improvement initiatives.

Level-Specific Responsibilities

Level 1.5 Network Engineer

• Handle daily network operations and proactive infrastructure monitoring.
• Resolve routine and moderately complex incidents and service requests.
• Perform health checks, firmware updates, configuration backups and documentation updates.
• Implement approved standard or minor network changes.
• Escalate complex issues to L2/L3 teams with complete diagnostic information.

Level 2 Network Engineer

• Lead the investigation and resolution of complex, multi-domain network incidents.
• Design and implement network changes, segmentation solutions and security improvements.
• Review changes proposed or implemented by L1.5 engineers.
• Manage root-cause analysis, problem management, capacity planning and vendor escalations.
• Provide technical guidance and mentoring to junior engineers.

Required Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Engineering or a related discipline. Equivalent professional experience may also be considered.
• Minimum five years of enterprise or data-centre networking experience for L1.5 positions.
• Minimum eight years of enterprise or data-centre networking experience for L2 positions.
• Strong hands-on expertise in Cisco routing and switching technologies.
• Demonstrated experience administering multi-vendor firewall environments.
• Previous experience working within an SLA-based, ITIL-aligned managed-services, NOC or SOC environment.
• Strong knowledge of structured troubleshooting, change management and technical documentation.
• Fluency in written and spoken English; Arabic language skills would be advantageous.

Mandatory Certifications

• CCNP Enterprise or CCNP Security.
• Fortinet NSE 4 or an equivalent firewall certification.

Preferred Certifications

• Palo Alto PCNSA.
• Aruba ACCP or ACMP.
• Cisco CCIE – Enterprise or Security.
• ITIL 4 Foundation.

Core Competencies

• Strong analytical and technical problem-solving abilities.
• Ability to troubleshoot critical network incidents under pressure.
• Clear communication and accurate documentation skills.
• Strong sense of accountability and ownership of SLA commitments.
• Ability to collaborate with networking, cybersecurity and service-management teams.
• High attention to security, compliance and change-control requirements