Call Center Agent Arabic

Job Description:

We are seeking a motivated and customer-focused Call Center Executive to be the first point of contact for our clients. The ideal candidate will handle inbound and outbound calls, respond to inquiries about our services (Mechanical Electrial Car Care Bodyshop ), schedule appointments, and ensure a smooth customer journey from inquiry to delivery.

Key Responsibilities:

• Answer incoming calls, messages, and emails from potential and existing clients.
• Provide detailed information about our services: car detailing, paint protection film, ceramic coating, and vinyl wrapping.
• Schedule appointments, follow up on leads, and confirm bookings.
• Maintain a customer database and update appointment schedules.
• Handle complaints or issues professionally and escalate as needed.
• Collaborate with the operations team to ensure timely service delivery.
• Achieve daily/weekly call and conversion targets.

Requirements:

• Proven experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Fluent in English and Arabic is a plus.
• Must have knowledge of (detailing, PPF, wrapping, Window Tints).
• Ability to handle pressure and multitask.
• Basic computer skills (CRM tools, MS Office, etc.).

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month

Work Location: In person