Customer Relationship Management Specialist

Company Description MARE Properties L.L.C. is a Dubai-based real estate firm specializing in exclusive developments and premium investments that help shape the future of the city. The company represents high-impact projects, combining market insight with a strong commitment to integrity, innovation, and measurable results. MARE Properties focuses on building lasting partnerships with clients and stakeholders, turning real estate transactions into long-term opportunities. Team members contribute to a culture that values strategic thinking, client trust, and sustainable growth in Dubai’s competitive property market.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for managing and optimizing CRM systems to support sales and client service activities, including maintaining accurate customer data, tracking interactions, and generating reports for management. The specialist will collaborate with sales and marketing teams to design and implement CRM workflows, segmentation, and campaigns that enhance client engagement and retention. Daily tasks include analyzing customer behavior, responding to client inquiries, resolving issues, and ensuring a consistent, high-quality experience across touchpoints. The role will also involve supporting process improvements, training team members on CRM best practices, and contributing to the development of client-focused strategies in the real estate sector.

Qualifications

• Candidates should possess strong Customer Relationship Management (CRM) skills, with experience configuring and using CRM platforms to support sales and service functions.
• Candidates should possess excellent Communication skills, including clear written and verbal communication and the ability to build trust with diverse clients and internal stakeholders.
• Candidates should possess solid Analytical Skills to interpret data, generate insights, and create actionable reports that inform client strategies and business decisions.
• Candidates should possess Sales capabilities, including understanding sales pipelines, lead management, and supporting conversion and retention efforts through CRM tools.
• Candidates should possess Project Management skills to coordinate CRM-related initiatives, oversee timelines, and ensure successful implementation of system enhancements.
• Relevant qualifications include prior experience in real estate, property management, or a related industry, and proficiency with CRM and reporting tools.
• A bachelor’s degree in business, marketing, information systems, or a related field is preferred, along with the ability to work collaboratively in an on-site team environment in Dubai.