Information Technology Support Engineer

Key Responsibilities

• Provide face-to-face onsite IT support to end users.

• Troubleshoot hardware, software, Windows OS and application issues.

• Support laptops, desktops, thin clients, mobile devices, printers and peripherals.

• Provide Microsoft 365 support including Outlook, Teams, OneDrive, Word, Excel and PowerPoint.

• Support VIP and executive users with priority and white-glove service.

• Perform IMACD activities including device deployment, moves, upgrades and disposal.

• Manage IT assets, inventory, CMDB updates and hardware replacements.

• Support Active Directory, Azure AD, Microsoft Entra ID, Microsoft 365 and MFA.

• Log, update and resolve incidents and service requests in ServiceNow.

• Maintain SLA compliance and provide accurate ticket and technical documentation.

• Follow security, compliance and IT governance requirements

Key Skills

• Windows 10/11

• Microsoft 365

• Active Directory

• Azure AD / Microsoft Entra ID

• Microsoft Intune

• ServiceNow

• VPN & Networking

• Teams / Zoom / WebEx

• Desktop & Field Support

• IMACD & Asset Management

• VIP / Executive Support

• Hardware & Software Troubleshooting

• ITIL Foundation – Preferred

• Global Customer Support Experience

Language Requirement

• English – Mandatory

• French – Mandatory

• Spanish – Mandatory

• Strong verbal and written communication skills