Operations Manager- Sea & Air Freight

· Operations Management: Establish and implement SOPs, delegate tasks effectively, prioritize urgent jobs, and ensure smooth daily operations.

· Problem Solving & Compliance: Provide expert solutions for customs clearance delays, documentation issues, shipment handling, and other operational challenges.

· Cost & Profitability Management: Optimize freight costs, routing, and resources while identifying cost-saving opportunities without compromising service quality.

· Supplier & Performance Management: Manage supplier relationships, conduct regular performance reviews, analyze operational and financial data, and provide management with timely performance updates.

· Have knowledge of all freight modes, including FCL, LCL, RORO, breakbulk, project cargo, etc.

· Be familiar with all processes related to import, export, transit, and multimodal transport.

· Have a strong understanding of port procedures.

· Demonstrate expertise in reaching difficult destinations using various transport modes.

· Understand the handling requirements of different cargo types, including temperature-controlled, high-value, and oversized cargo.

· Be knowledgeable about all types of clearance applicable in the GCC and other regions.

· Have awareness of free zone formalities.

Requirements:

· B achelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

· 7+ years of experience in logistics, freight forwarding, transportation, or operations management, with proven team leadership experience.

· Strong knowledge of shipping, transportation, customs clearance, documentation, and logistics operations .

· Proven ability to manage teams, set KPIs, improve operational performance, and implement SOPs .

· Strong skills in cost control, budgeting, supplier management, and identifying cost-saving opportunities .

· Excellent problem-solving, decision-making, communication, and negotiation skills .

· Ability to analyze operational and financial data , prepare reports, and provide recommendations to management.

· Experience managing transporters, shipping lines, suppliers, and logistics service providers .

· Good knowledge of MS Office, especially Excel , and experience using logistics/ERP systems.

· UAE logistics experience and knowledge of local customs and transportation procedures will be an advantage.

· Proficiency in Microsoft Office Suite.

· Valid driving license.

Experience:

· Sea & Air Freight Operations: 7 years (Required)