Business Analyst (Payments, Chinese / Mandarin Proficiency, Banking)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Business Analyst to support our client in Singapore which is a top global investment bank . The incumbent will be supporting multiple countries and regional portfolio delivery, responsible for delivery of APAC Payments and Clearing Projects, mainly for Taiwan region, building solutions across Treasury & Trade domain.

Responsibilities:

• Serves as primary contact with Taiwanese vendors and understand vendor contract with technical details in local language.
• Interprets and understands Regulatory documentation and other related communication received in local language (Simplified & Traditional Chinese) and translate it to English language for Project team's benefit.
• Active participation in regular calls and email communication with the Project stakeholders (including Business & Technology teams) and application vendor, mainly where the communication is in local language (Simplified / Traditional Chinese).
• Should have hands-on experience in executing projects related to payment processing (high value/low value), sanctions and payments value chain with sound understanding of APAC clearings schemes.
• Active participation in Project's end-to-end process including requirement, development, testing and deployment.
• Plan, organizes, monitors, and controls projects using appropriate tools and techniques to ensure efficient and effective project completion. Develop and socialize potential risk mitigation strategies.
• Effectively communicates with managers, peers and business partners on deliverables, timelines and support needed.
• Work on Global projects involving global stakeholders and technology groups across time zones.
• Creating/refining business and functional requirements, data analysis, and documentation of existing systems and processes. Having Technical Delivery experience will be a plus.
• Conduct daily scrum calls, set the priorities and manage backlogs.
• Coordinate and conduct testing cycles, acceptance criteria, unit testing, QA and user acceptance testing.
• Support production delivery routines and release weekends.

Requirements:

• Excellent technical and analytical skills; gather business requirements, analyze existing capabilities and identify priority gaps and opportunities.
• Strong proficiency in Chinese & English for the interpretation and understanding of Regulatory documentation and other related communication received in local language (Simplified & Traditional Chinese) and translate it to English language for Project team's benefit.
• Must possess experience working on projects impacting Taiwan or China regions, interacting with Chinese-speaking users / stakeholders based in Taiwan or China
• Possess banking domain knowledge in payments domain
• Experience with ISO 20022 would be an advantage
• As a business analyst, able to facilitate requirement sessions with stakeholders and SMEs to create comprehensive requirement documents by decomposing high-level information into functional requirements, user journeys, epics, features and user stories.
• Acts as the product(s) subject matter expert to support scope and requirement decisions.