Store Manager

Position Overview

We are seeking an experienced, responsible, and customer-focused Store Manager to oversee daily store operations, lead the team, and ensure excellent customer service and operational standards. The ideal candidate will have strong leadership and organizational skills, with the ability to manage staff, control costs, drive sales, and maintain smooth day-to-day operations.

Key Responsibilities

• Oversee and manage daily store operations, ensuring smooth and efficient service.
• Lead, train, motivate, and supervise staff to maintain high performance and service standards.
• Prepare staff schedules, allocate duties, and manage staffing levels according to business needs.
• Ensure excellent customer service, handling customer enquiries, feedback, and complaints professionally.
• Monitor daily sales, cash handling, transactions, and store financial procedures.
• Manage stock levels, ordering, deliveries, inventory, and product quality.
• Monitor sales performance, costs, waste, and operational expenses to support profitability.
• Ensure the store maintains high standards of cleanliness, hygiene, safety, and presentation.
• Ensure all company policies, procedures, and legal requirements are followed.
• Monitor staff performance and provide regular coaching, feedback, and support.
• Work closely with management, suppliers, and other departments to ensure smooth operations.
• Identify operational issues and implement improvements to increase efficiency, sales, and customer satisfaction.
• Support the implementation of promotions, new products, procedures, and company initiatives.
• Prepare and review daily, weekly, and monthly sales and operational reports.
• Act as a positive role model and maintain a professional, respectful, and team-oriented working environment.

Requirements

• Previous experience in store management, branch management, hospitality, retail, or a similar supervisory role.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Good understanding of sales, stock control, cash handling, and cost management.
• Strong organizational, problem-solving, and time-management abilities.
• Ability to work effectively in a fast-paced and customer-focused environment.
• Proactive, responsible, and professional attitude.
• Ability to work flexible hours, including weekends and public holidays when required.
• Relevant management, retail, hospitality, or food safety qualifications are an advantage.