Client Advisor

FIVE STARS is looking for a professional, energetic, and results-driven Client Advisor to join our team.

The Client Advisor will be responsible for creating an exceptional first impression for every visitor, understanding prospective clients' needs, presenting the FIVE STARS experience, converting inquiries into memberships, and maintaining strong relationships with existing clients.

This is a sales-focused client-facing position. We are looking for someone confident, well-presented, communicative, organized, and comfortable speaking with clients from different backgrounds.

Key Responsibilities:

• Welcome and professionally assist all clients and visitors.
• Conduct facility tours, assign tours to support team and confidently present the facilities, equipment, classes, and overall FIVE STARS experience.
• Understand each client's fitness goals and recommend the most suitable membership or service.
• Handle inquiries received through WhatsApp, phone calls, Instagram, walk-ins, and all other channels.
• Follow up with potential clients consistently and professionally.
• Convert inquiries and gym visits into paid memberships and class packages.
• Maintain accurate records of leads, follow-ups, visits, memberships, and sales.
• Follow the company's sales process and meet monthly sales targets.
• Maintain strong relationships ( only work related relationships ) with existing members and assist with their requests.
• Support membership renewals and encourage long-term client retention.
• Handle check-ins and ensure a smooth experience for members entering the facility.
• Coordinate with trainers and management when required.
• Maintain a clean, organized, and premium reception/client area.
• Handle basic administrative responsibilities related to client accounts and daily operations.
• Report daily inquiries, follow-ups, conversions, and sales to management.
• Ensure company policies, procedures, and service standards are followed at all times.

The Ideal Candidate

• Excellent communication and interpersonal skills.
• Confident and comfortable approaching and speaking with clients.
• Strong sales and negotiation skills.
• Professional appearance and excellent personal presentation.
• Positive, energetic, and customer-focused personality.
• Able to work independently and take initiative.
• Organized and disciplined with follow-ups and client records.
• Comfortable using WhatsApp, Instagram, CRM/software systems, and basic computer applications.
• Previous experience in fitness, hospitality, luxury retail, sales, or customer service is an advantage.
• Ability to work under sales targets and performance expectations.
• Fluent English is required; Arabic language proficiency is an advantage.

Performance Expectations

The Client Advisor will be measured on:

• Number of new inquiries handled
• Follow-up consistency
• Facility visits & assigning visits to support team /tours generated
• Membership conversions
• Monthly sales revenue
• Membership renewals and retention
• Client satisfaction
• Accuracy of daily reporting and records
• Overall professionalism and client experience

What FIVE STARS Offers.

• Professional and premium working environment
• Opportunity for career growth
• Performance-based incentives/commission
• Training and development
• Opportunity to grow within a growing fitness brand
• Employment Visa

Important: This is not purely a receptionist position. The successful candidate will be expected to actively contribute to the growth of FIVE STARS through sales, follow-ups, client relationships, and exceptional service.

Pay: AED2,300.00 - AED3,500.00 per month

Work Location: In person