DLP & AMC Technical Coordinator

Job Purpose:
Responsible for managing the technical requirements of projects during the Defects Liability Period (DLP) and subsequent Annual Maintenance Contract (AMC), ensuring client complaints and maintenance issues are attended to promptly, properly resolved, and followed through to completion.

Job Responsibilities:

• Coordinate and attend to client complaints, defects and maintenance requests during DLP and AMC periods.
• Conduct site inspections, identify technical issues and coordinate the required rectification works.
• Coordinate technicians, subcontractors and specialist suppliers to ensure timely completion of maintenance and corrective works.
• Maintain records of complaints, inspections, rectification works, service reports and pending issues, ensuring proper follow-up until closure.
• Coordinate with the Project Manager, site team, suppliers and subcontractors for warranty, spare parts and technical requirements.
• Prepare regular DLP/AMC status reports and provide management with updates on outstanding issues, recurring defects and client concerns.
• Support preventive maintenance activities and ensure AMC schedules and service requirements are completed as planned.
• Maintain good communication with clients and ensure all issues are handled professionally and within agreed response times.

Work Location: In person