Account Manager

Role Overview

The Account Manager is responsible for managing a portfolio of enterprise and institutional clients after onboarding. You will serve as the primary commercial contact, ensuring clients maximize the value of MetaComp's products while identifying opportunities to expand business relationships.

This role combines relationship management, commercial growth, project coordination, and customer success. You will work closely with Sales, Product, Compliance, Operations, Finance, and Engineering teams to deliver seamless client experiences.

Key Responsibilities

Client Relationship Management

Manage and grow a portfolio of strategic corporate and institutional clients.

Develop trusted advisor relationships with key stakeholders.

Conduct regular business reviews with customers.

Understand each client's business objectives and payment workflows.

Act as the primary point of contact for commercial matters after client onboarding.

Maintain high customer satisfaction and long-term client retention.

Account Growth & Revenue Expansion

Identify opportunities to expand wallet share through additional products and services.

Promote MetaComp's payment, FX, digital asset, treasury, and API solutions.

Drive upsell and cross-sell initiatives.

Negotiate commercial terms within approved guidelines.

Renew commercial agreements and pricing arrangements.

Achieve quarterly and annual revenue growth targets.

Customer Success

Ensure successful client adoption of MetaComp's products.

Monitor client usage and proactively recommend improvements.

Coordinate issue resolution across Operations, Product, Compliance, and Engineering teams.

Escalate critical customer issues and ensure timely resolution.

Monitor account health and identify churn risks early.

Cross-functional Collaboration

Work closely with:

Product Management on feature requests

Compliance on onboarding and regulatory requirements

Operations on payment execution

Treasury & Finance on settlement matters

Engineering on API implementations

Customer Support on issue resolution

Act as the internal advocate for customer needs.

Commercial Strategy

Prepare account development plans.

Analyse customer payment volumes and business trends.

Identify new commercial opportunities.

Monitor competitors and industry developments.

Provide market feedback to Product and Leadership teams.

Reporting

Maintain accurate CRM records including:

Client activities

Revenue forecasts

Sales pipeline

Renewal dates

Account health metrics

Business opportunities

Prepare monthly account performance reports for management.

Requirements

Education

Bachelor's Degree in Business, Finance, Economics, Marketing, or a related discipline.

Experience

3–6 years of Account Management, Customer Success, Relationship Management, or Business Development experience.

Experience in fintech, payments, banking, digital assets, financial services, or SaaS.

Experience managing enterprise or institutional customers.

Proven ability to grow existing customer accounts.

Experience working with cross-functional teams.

Preferred experience in one or more of the following:

Cross-border payments

Payment gateways

Merchant acquiring

FX solutions

Digital assets

Stablecoins

Banking-as-a-Service (BaaS)

API products

Treasury products

Technical Knowledge

Understanding of:

Cross-border payment ecosystems

Payment APIs

SWIFT

Local payment rails

Multi-currency settlement

Merchant payments

Digital payment tokens

Stablecoins

AML/KYC considerations

CRM platforms (e.g., HubSpot, Salesforce)

Soft Skills

Excellent communication and presentation skills

Strong relationship-building and stakeholder management abilities

Commercial acumen with a customer-first mindset

Strong negotiation and influencing skills

Analytical and data-driven approach to account management

Excellent problem-solving and project coordination skills

Ability to thrive in a fast-paced, high-growth environment

Self-motivated, proactive, and results-oriented

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.