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Emirati Customer Service Specialist
AMS International UAE · Sharjah Emirate, United Arab Emirates
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Job description
Working Days: 5 Days from office
Working Hours: 6 Hours(1 hour lunch break)
Salary: AED 6,000 plus NAFIS
Responsibilities:
Inbound Calls
1. Answer incoming calls on time and friendly manner.
2. Schedule orders as per the customer’s request.
3. Evaluate escalations and complaints of the callers and provide proper solutions.
4. Boost customer loyalty by offering a proper experience over the phone.
Emails
1. Handle emails and respond within 24 hours SLA.
2. Escalate customer complaints.
3. Respond to the needs of customers and provide personalized service
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