Call Center Agent (Real Estate Developers)

Mandatory details/Skills:

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer queries regarding products, services, bookings, orders, or general information.
• Understand customer requirements and provide appropriate solutions.
• Make outbound calls for follow-ups, confirmations, feedback, and sales opportunities.
• Maintain accurate records of customer interactions, calls, and follow-up activities.
• Escalate complex customer issues to the relevant department or supervisor.
• Follow up with customers to ensure their concerns are resolved.
• Achieve assigned call quality, productivity, customer service, and sales targets.