Contact Centre Agent (Arabic Speakers)

• Role: Contact Centre Agent (Arabic Speakers)
• Employment Type: Full time
• Client Industry: Retail
• Location: Dubai
• Start Date: Immediate / As per availability
• Salary: AED 5,000 per month

Key Responsibilities:

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries via chat, email, and phone
• Resolve customer complaints efficiently and escalate complex issues when required
• Provide accurate information about products, services, and company policies
• Maintain detailed records of customer interactions in the CRM system
• Meet daily/weekly KPIs and service level targets
• Ensure high customer satisfaction and service quality standards
• Follow company guidelines and compliance procedure

Requirements:

• High school diploma or Bachelor’s degree
• Previous experience in contact centre, chat support, or customer service preferred
• Strong written and verbal communication skills
• Proficiency in English and Arabic
• Good typing speed and computer literacy
• Ability to multitask and work in a fast-paced environment
• Willingness to work flexible shifts

Preferred Attributes:

• Customer-first mindset.
• Detail-oriented and organized.
• Smart, adaptable, and open to learning new systems.
• Ability to think independently and take ownership of tasks.
• Data-driven approach when sharing feedback with TLs/Managers.