Call Center Agent - Arabic speakers

About the Role

The Contact Centre Agent will be responsible for managing customer interactions and ensuring a high level of satisfaction through effective communication and problem-solving.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally
• Make outbound calls for follow-ups when needed
• Provide accurate and complete information using company tools
• Handle complaints calmly and offer solutions within set timelines
• Keep records of interactions, process customer accounts, and file documents
• Follow company procedures and guidelines
• Escalate issues to the right department when necessary
• Meet individual performance targets and support overall team goals

Qualifications

High school diploma or equivalent; further education is a plus.

Required Skills

• Fluency in Arabic and English (spoken and written)

Preferred Skills

• Experience in a customer service role
• Strong communication and interpersonal skills