SALES CO ORDINATOR CUM SECRETARY

JOB PURPOSE

The Sales Coordinator cum Secretary acts as the primary point of coordination between the Sales team and customers, providing administrative and secretarial support to the sales force. The role ensures smooth order processing, timely customer communication, and efficient day-to-day coordination on behalf of the sales team.

KEY RESPONSIBILITIES

• Act as the first point of contact for customers on behalf of the sales team, handling calls, WhatsApp business, emails, and walk-in queries professionally.
• Coordinate between the sales team, customers, and internal departments (warehouse, logistics, finance) to ensure timely order processing and delivery.
• Prepare and follow up on sales quotations, proforma invoices, purchase orders, and delivery notes on behalf of salesmen.
• Maintain and update customer records, price lists, and sales reports in coordination with the sales team.
• Schedule and coordinate appointments, client visits, and meetings for the sales team.
• Handle correspondence, filing, and documentation for the sales department, ensuring accuracy and confidentiality.
• Follow up with customers on pending orders, payments, and delivery schedules, escalating issues to the relevant salesman or manager as needed.
• Assist in resolving customer complaints and coordinating with relevant departments for timely resolution.
• Provide general secretarial support to the Sales Manager (sales department).
• Perform any other related duties assigned by the Sales Manager/Head of Sales.

KEY COMPETENCIES

• Customer Service Orientation
• Coordination ; Multitasking
• Communication ; Interpersonal Skills
• Organizational ; Time Management Skills
• Confidentiality ; Professionalism
• Problem-Solving; Follow-up Discipline

CANDIDATE REQUIREMENTS

• Female candidate preferred.
• Minimum 2–3 years of experience as a Sales Coordinator, Sales Secretary, or similar role within the UAE, preferably in FMCG, food manufacturing.
• Bilingual/multilingual
• Strong verbal and written communication skills, with a professional and customer-focused approach.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and comfortable working with ERP or sales/CRM systems.
• Well-organized, detail-oriented, and able to multitask in a fast-paced sales environment.
• Presentable, well-mannered, and able to represent the company professionally with customers and visitors.
• Valid UAE residence visa or transferable status preferred; UAE driving license is an advantage.

Pay: AED4,500.00 - AED5,500.00 per month

Work Location: In person