SALES OPERATIONS COORDINATOR

SALES OPERATIONS COORDINATOR

Location: Dubai, UAE
Reporting To: CEO
Experience: Minimum 2 years
Salary: AED 3,000 – 5,000 + Sales Achievement Incentives
Industry: Mobile Phones, Electronics & Accessories Trading
Gender: Female

Job Summary

We are looking for a proactive, organized, and commercially minded Sales Operations Coordinator to manage and coordinate the daily sales operations of our company.

The candidate will report directly to the CEO and work closely with the Sales, Purchasing, Accounts, Warehouse, and Logistics teams.

This position requires someone who understands market pricing, wholesale trading, online sales, customer negotiation, and fast-moving product prices, especially in mobile phones, electronics, and accessories.

Key Responsibilities

1. Market Price & Product Monitoring

• Collect daily buying and selling prices from the UAE and international market.
• Communicate with suppliers, traders, customers, and salespeople to understand current market prices.
• Monitor competitors' prices and market movements.
• Study product price fluctuations and identify products with good sales and profit opportunities.
• Maintain updated market-price reports and communicate important changes to the CEO and sales team.

2. Daily Price List Management

• Prepare and update the company's daily selling price list.
• Coordinate with management regarding cost, target selling price, and minimum acceptable profit.
• Ensure the sales team always has the latest approved prices.
• Immediately update the team when there are important market price changes.

3. Sales Operations

• Coordinate daily sales activities with the sales team.
• Follow up on quotations, customer inquiries, orders, and pending deals.
• Support salespeople in preparing offers and negotiating with customers.
• Monitor daily sales performance and identify opportunities to increase sales.
• Follow up with the sales team to ensure leads and customer inquiries are properly handled.
• Maintain clear records of open orders, completed orders, and pending transactions.

4. Customer & Order Coordination

• Communicate directly with wholesale and online customers.
• Prepare quotations and Proforma Invoices.
• Prepare sales invoices and other required sales documents.
• Confirm product, quantity, price, payment terms, and delivery conditions with customers.
• Coordinate customer orders from confirmation until delivery.
• Handle customer follow-up professionally and quickly.

5. Logistics & Documentation

• Coordinate with warehouse and logistics teams for order preparation and delivery.
• Prepare and follow up on required logistics and shipping documents.
• Ensure all documents match the customer's order before shipment or release.
• Follow up on delivery status and resolve operational issues quickly.

6. Online & Wholesale Sales Support

• Support both wholesale and online sales channels.
• Understand different pricing strategies for wholesale, retail, and online customers.
• Monitor online market prices and competitor offers.
• Identify opportunities to promote slow-moving or available stock.
• Assist in creating special offers to improve stock movement and sales.

7. Sales Reporting

Prepare a clear daily report for the CEO covering:

• Daily sales
• Market price changes
• Current buying and selling prices
• Important customer inquiries
• Pending quotations and orders
• Sales team activity
• Stock or products requiring attention
• New sales opportunities
• Problems requiring management action

Candidate Requirements

• Female candidate.
• Minimum 2 years of experience in Sales Operations, Sales Coordination, Trading, or a similar position.
• UAE experience is preferred.
• Experience in mobile phones, electronics, accessories, IT products, or fast-moving trading products is highly preferred.
• Good understanding of product costing, pricing, margins, and market price fluctuations.
• Experience in wholesale sales and/or online sales.
• Strong negotiation and communication skills.
• Good Excel and computer skills.
• Able to prepare quotations, invoices, price lists, and sales reports.
• Good English communication skills.
• Able to work in a fast-moving trading environment.

Personal Qualities

We are specifically looking for someone who is:

• Proactive – does not wait to be told every task
• Commercially minded and interested in sales
• Fast and accurate
• Strong in follow-up
• Organized and responsible
• Confident when communicating with customers and suppliers
• Good at negotiation
• Able to work under pressure
• Able to identify problems and suggest solutions
• Focused on achieving sales and company targets

Salary & Incentive

Basic Salary: AED 3,000 – 5,000 per month, depending on experience and capability.

Sales Incentive: Additional incentive based on sales achievement and performance.

Pay: AED3,000.00 - AED5,000.00 per month

Work Location: In person