Patient Relations Representative

We are a leading Doctor on Call service providing accessible healthcare to patients through telemedicine and in-home consultations. We aim to deliver personalized and high-quality care to individuals in the comfort of their homes. As we continue to expand, we are looking for an experienced and compassionate Pre-Patient Relative Executive Staff member to join our dedicated team.

Job Description:

As a Pre-Patient Relative Executive Staff, you will play a critical role in ensuring that patients and their relatives have a smooth and seamless experience before receiving treatment. You will be responsible for assisting relatives with appointment scheduling, coordinating doctor visits, and addressing any pre-treatment inquiries. This role is key to maintaining excellent customer service and patient satisfaction within our doctor-on-call services.

Key Responsibilities:

• Coordinate with Patients & Relatives: Communicate with patients' relatives to schedule appointments and provide essential details about the consultation process.
• Provide Information & Support: Offer accurate information regarding the services available, treatment procedures, and the doctor's arrival schedule.
• Appointment Scheduling: Manage and confirm appointment schedules for doctor visits, ensuring that all necessary details are communicated to patients and their families.
• Pre-Consultation Guidance: Assist relatives with pre-treatment procedures and guide them through any necessary paperwork or formalities.
• Manage Patient Data: Ensure that all patient-related information is updated accurately in our system and maintain confidentiality at all times.
• Liaison Between Relatives and Doctors: Act as the main point of contact between patients' relatives and the doctors, ensuring clear communication before, during, and after consultations.
• Provide Excellent Customer Service: Ensure relatives and patients feel valued, cared for, and informed about their treatment process.
• Problem-Solving: Address any concerns or questions from relatives regarding the service, ensuring a high level of customer satisfaction.
• Team Collaboration: Work closely with the medical team and administrative staff to provide effective and timely services.

Requirements:

• Proven experience in a healthcare setting or customer service role (minimum 2 years), preferably in a doctor-on-call or telemedicine setup.
• Strong communication skills in English (Arabic is an advantage).
• Prior experience with appointment scheduling, patient coordination, and customer service is highly preferred.
• Excellent organizational and multitasking abilities.
• Ability to handle sensitive information and maintain confidentiality.
• Compassionate, patient, and professional demeanor with a focus on customer care.
• Strong proficiency in Microsoft Office and any hospital management or booking software.
• Ability to work under pressure and manage multiple tasks efficiently.

Benefits:

• Competitive salary based on experience (4000-4500 AED).
• Opportunities for professional growth and training in telemedicine and healthcare coordination.
• Work in a dynamic and supportive team environment with a focus on work-life balance.

Job Type: Full-time

Pay: AED4,000.00 - AED4,500.00 per month

Work Location: In person