Project Coordinator

Job Purpose

To coordinate service and maintenance activities, manage customer communication, contract renewals, invoicing, spare parts requirements, and service-related documentation while ensuring timely and efficient support to customers and service teams.

Requirements

• Prepare and submit required documents to customers and follow up on submissions until approval.
• Correspond with customers regarding service, maintenance, documentation, and other related requirements.
• Prepare and follow up on agreements before their expiry dates.
• Post and update signed maintenance agreements in the ERP system .
• Prepare and issue maintenance invoices in accordance with contractual terms and conditions.
• Follow up with customers regarding outstanding payments and invoices.
• Coordinate with site engineers and service staff to resolve issues related to spare parts, payments, agreements, variations, and customer complaints.
• Prepare material requisitions for spare parts required for maintenance and service jobs.
• Prepare and process spare parts requisitions and service requests in the ERP system .
• Maintain accurate records of service contracts, customer requests, invoices, spare parts, and related documentation.
• Provide administrative and coordination support to the service and maintenance team to ensure smooth execution of service activities.