Customer Service Executive (Tamil/Telugu Speaking)

We are looking for a Customer Support Representative with strong communication and sales skills to join our growing team.

The primary responsibility of this role is to contact company-provided leads, understand their requirements, explain our financial products/services, follow up with prospects, and convert qualified leads into customers.

Candidates who can communicate confidently in English + Tamil/Telugu (Any one).

The ideal candidate should be confident speaking over the phone, comfortable handling objections, highly target-oriented, and experienced in the financial services, banking, loans, insurance, or related industry.

Key Responsibilities

• Make outbound calls to leads provided by the company.
• Understand customer requirements and identify suitable financial solutions.
• Clearly explain financial products, services, benefits, eligibility, and processes.
• Build rapport and establish trust with potential customers.
• Follow up consistently with interested and pending leads.
• Handle customer questions, concerns, and objections professionally.
• Convert leads into successful customers/applications.
• Maintain accurate records of calls, conversations, follow-ups, and lead status in the CRM.
• Meet daily, weekly, and monthly calling, conversion, and sales targets.
• Re-engage older or non-responsive leads where appropriate.
• Coordinate with the sales/operations team to ensure smooth customer onboarding.
• Follow company policies, approved sales processes, and applicable compliance requirements.

Requirements

• 1–3 years of experience in customer support, telesales, telemarketing, inside sales, or lead conversion.
• Mandatory experience in the financial services industry — banking, loans, credit cards, insurance, investments, financial products, etc.
• Proven ability to convert leads through telephone conversations.
• Excellent communication and interpersonal skills.
• Strong persuasion, negotiation, and objection-handling abilities.
• Confident and professional telephone manner.
• Target-driven with a strong focus on achieving conversions.
• Good follow-up and relationship-building skills.
• Basic knowledge of CRM systems and MS Office.
• Ability to work in a fast-paced, target-oriented environment.

Language Requirements

Mandatory:

• Excellent English communication skills.
• Fluency in Tamil OR Telugu.

What We're Looking For

We are looking for someone who is:

• Sales-oriented and confident on calls
• Comfortable making a high volume of calls
• Persuasive without being pushy
• Good at understanding customer needs
• Strong at follow-ups
• Able to handle rejection and objections
• Motivated by targets and incentives
• Professional and customer-focused

Performance Metrics

The role will be measured primarily on:

• Daily call activity
• Lead contact rate
• Qualified leads
• Lead-to-customer conversion rate
• Applications/sales generated
• Follow-up effectiveness
• Monthly targets achieved

If you have experience in financial services and are confident in converting leads over the phone, we'd love to hear from you.

Pay: AED2,000.00 - AED3,000.00 per month

Language:

• Telugu (Preferred)
• Tamil (Preferred)

Work Location: In person