Hotel Receptionist

The Role:

The Reception Agent will be dynamic and efficient in serving all guests with a professional, warm and positive attitude. She/he will be the main actor in the check in and check out process, and will be available to provide assistance to all guests. The schedule of the Reception Agent will rotate 24 hours a day. Takes reservations over email, phone, by fax or internet, and handles all associated operations. Increases and optimizes room sales in line with the brand and hotel's sales policy.

Key Deliverables and Responsibilities:

• The Reception Agent will be very often the first person that a guest will come to see to look for a service or assistance. The greeting and attitude of the Reception Agent will influence a lot the opinion that the guest will have of the overall hotel.

• Being at the service of the guest, the first task of the Reception Agent is to be available at any time for the guest. Greeting with a smile, a warm & positive attitude are essential. The guest has to feel expected and welcome at any time.

• Adheres to the reporting requirement of the Front Office as outlined by the Front Office Manager.

• Knows the hotel’s facilities and services well and takes every opportunity to promote them to all the guests.

• Knows the cities’ main landmarks and attractions.  

• Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go. He/she is pro-active in assisting all the guests.

• In the scope of the Front Office, is able to accommodate all the guest’s requests.

• Contributes to guests' sense of well-being, establishing a lasting and trusting relationship.

• Handles guests' requests for information and provides answers; puts them in contact with the appropriate Heartist if necessary.

• Thanks to his/her special relationship with guests, provides comprehensive personal information on them (customer profile).

• Handles any customer problems’ as required.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.