In Room Dining Supervisor

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offers professional, engaging and friendly service

• Maintain a professional presentation at all times

• Ensure guest satisfaction by adhering to service standards as specified for In Room Dining

• Assist employees as needed to ensure the best possible service

• Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards

• Maintain established controls for stock with pars and orders

• Enforce Security controls (keys, lockdown, etc.) to include control of beverage stock

• Assign side work and record attendance

• Inspect staff as to uniforms, cleanliness, identification, etc.

• Ensure a safe working environment for employees

• Supervise all In Room Dining colleagues

• Other duties as assigned

• Previous luxury hotel, restaurant, or In-Room Dining experience preferred

• Ability to focus attention on guest needs while remaining calm, professional, and courteous at all times

• Strong interpersonal, communication, and problem-solving abilities

• Excellent organizational skills and attention to detail

• Ability to work well under pressure in a fast-paced environment

• Ability to work independently and as part of a collaborative team

• Flexible schedule, including evenings, weekends, and holidays

• Commitment to delivering exceptional guest experiences and maintaining LQA Standards throughout all aspects of service