IT Support Engineer

This is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach.

• Provide virtual and email support for internal users

• Microsoft 365 User Administration

• Starters / Movers / Leavers process

• Backup administration and testing

• Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate

• Document new and update existing IT procedures

• Assist with projects of all sizes, including technology infrastructure and software projects

• Overall management and responsibility for the efficient handling of support requests

• The ability to conduct and participate in client meetings / system demonstrations

• Remote support for clients regardless of location

• Software installation, desktop imaging, software inventory, and monitoring

• Configuration and installation of physical and virtual servers

• Administration and configuration of Cisco networking devices (switches / firewalls)

• At least 1 year of technical experience

• Ideally minimum of 3 years’ experience providing 2nd and 3rd line IT support

• A professional approach with excellent communication and interpersonal skills

• Strong experience installing, supporting, and troubleshooting:

• Windows 11

• Microsoft 365 and Exchange

• Active Directory

• Networking technologies including DNS, DHCP, and TCP/IP

• VMware and Hyper-V

• Remote access tools

• Mobile device configuration and support (iPhone/iPad)

• The ability to work effectively under pressure while maintaining a positive, customer-focused attitude

• The ability to accurately understand and interpret customer requirements

• Excellent time management skills with the ability to prioritise and manage workloads independently

WHAT IS IN IT FOR YOU

• Competitive salary and generous commission

• Career development opportunities

• Continued professional development

• Private healthcare and pension

• 20 days holiday per year which increases with length of service

• A friendly fun and very exciting environment enhanced with regular company-funded social events such as socials and seasonal parties

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