Service Support Executive (Gym Equipment)

Job Summary

We are seeking a high-calibre, proactive Service Support Executive to manage our after-sales service and maintenance operations. Representing a premium portfolio of global fitness brands, you will lead a diverse team of field technicians, manage corporate maintenance contracts (B2B), and ensure seamless equipment uptime for commercial gyms, luxury hospitality groups, government facilities, and residential clients.

Key Responsibilities

UAE Field Operations & Logistics

• Territory Dispatching: Efficiently schedule, route, and dispatch field technicians across Dubai, Abu Dhabi, and the Northern Emirates to optimise daily response times.
• Multicultural Leadership: Manage, motivate, and mentor a diverse team of multinational technicians, providing training on mechanical, electrical, and console software systems.
• On-Site Quality Control: Supervise complex installation projects and high-profile gym fit-outs, ensuring compliance with local civil defence, health, and safety standards.

B2B Account & Contract Management

• SLA Enforcement: Ensure service delivery strictly aligns with agreed Service Level Agreements (SLAs) with major UAE fitness chains, hotel groups, and corporate wellness centres.
• Preventative Maintenance Contracts: Drive recurring revenue by creating, pitching, and executing tailored preventative maintenance agreements (PMAs) to gym operators.

Supply Chain & Parts Inventory

• Local Inventory Management: Oversee the local spare parts warehouse, balancing stock levels to prevent delays caused by international shipping lead times.

Required Qualifications and Skills

• UAE Experience: Minimum 3–5 years of service management experience within the UAE, ideally within fitness equipment distribution
• Certifications: Technogym/other gym brand certifications
• Technical Skills: Strong diagnostic capabilities in mechanical systems, AC/DC motors, inverter drives, and interactive touch-screen consoles. Experience with Technogym. Life Fitness, etc., will be an added advantage
• Language Skills: Professional fluency in English is mandatory. Knowledge of Arabic, Hindi, or Tagalog is a strong asset for managing client relations and a diverse workforce.
• Software: Experience with CRM platforms (e.g., Salesforce, Zoho) and Field Service Management (FSM) software.
• Mobility: A valid UAE Driving License is required to conduct site inspections and client visits across the Emirates.

Pay: AED4,000.00 - AED6,000.00 per month

Work Location: In person