Store Operations Supervisor –Repair and Maintenance

Store Operations Supervisor –Repair and Maintenance

Our growing company is looking for a Store Operations Supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.

Duties & Responsibilities:

• Oversee and supervise the overall daily operations of the repair and maintenance center.
• Manage and coordinate technicians and staff across different repair and maintenance services.
• Supervise the receiving, diagnosis, repair, testing, and collection/delivery of customers’ items.
• Ensure proper handling and documentation of all customer equipment received for repair.
• Monitor repair jobs and ensure they are completed accurately, efficiently, and within the promised time.
• Supervise the repair and maintenance of:
• Musical instruments
• Amusement center equipment
• Electrical household appliances
• Electronic instruments, devices, and equipment
• Air-conditioning, refrigeration, and air-purifying equipment
• Scales and dry-measure equipment
• Telecommunications equipment
• Cookers and cooking stoves
• Auto phones/vehicle phone systems and related equipment
• Mobile phones
• Watches and clocks
• Antennas
• Computers
• Office machines and calculators
• Photocopiers
• Oversee mobile phone upgrading and related technical services.
• Assign repair jobs to the appropriate technician based on their skills and specialization.
• Monitor technicians’ productivity, quality of work, attendance, and performance.
• Ensure technicians follow proper repair procedures, safety standards, and company policies.
• Inspect completed repairs and ensure equipment is properly tested before being returned to customers.
• Handle technical issues or complex customer complaints and coordinate with technicians to resolve them.
• Maintain proper records of repair orders, quotations, completed jobs, warranties, spare parts, and customer information.
• Monitor inventory and availability of spare parts, tools, accessories, and repair materials.
• Coordinate with suppliers for required spare parts, tools, and technical materials.
• Control repair costs, wastage, and unnecessary replacement of parts.
• Prepare and monitor quotations and estimates for repair services when required.
• Ensure customers are regularly updated regarding repair status, costs, delays, or additional work required.
• Ensure proper customer service and professional communication at the service center.
• Monitor cash/POS transactions and ensure proper collection of repair service payments.
• Ensure the workshop/store is clean, organized, and safe.
• Ensure all customer items and equipment are properly labelled, stored, and protected against loss or damage.
• Monitor warranty and after-sales service claims.
• Prepare daily, weekly, and monthly reports covering repair jobs, sales, pending jobs, completed jobs, spare parts, and technician performance.
• Identify operational problems and recommend improvements to increase efficiency, service quality, and customer satisfaction.
• Train and guide employees on company procedures, customer service, equipment handling, and workplace safety.
• Coordinate with management regarding major technical issues, staffing requirements, equipment, and operational needs.
• Ensure that complies with applicable health, safety, technical, and regulatory requirements.

Qualifications:

· Bachelor’s degree or Diploma in Electronics, Electrical Engineering, Telecommunications, Computer Technology, or a related technical field.

• Minimum 3–5 years of experience in repair, maintenance, technical services, or a multi-service workshop environment.
• Previous experience in a supervisory or team-lead position is preferred.
• Strong knowledge of electrical and electronic equipment, mobile phones, computers, telecommunications equipment, household appliances, and other technical devices.
• Experience supervising multiple technicians and different repair categories.
• Good knowledge of diagnosis, troubleshooting, repair, testing, and preventive maintenance.
• Ability to evaluate repair requirements and provide or review technical quotations and estimates.
• Good knowledge of spare parts, tools, inventory control, and workshop equipment.
• Strong problem-solving and decision-making skills.
• Good leadership and team-management abilities.
• Excellent customer service and communication skills.
• Ability to handle customer complaints and resolve technical/service issues professionally.
• Good organizational skills with the ability to prioritize and monitor multiple repair jobs simultaneously.
• Proficient in Microsoft Office and basic computer systems/POS, with the ability to prepare operational reports.
• Knowledge of health, safety, and workplace procedures.
• Ability to work under pressure and meet deadlines.

Kindly send your CV with latest photo in PDF.

Pay: AED4,999.00 - AED5,000.00 per month

Work Location: In person