Booking Manager

Location: Arjan, Dubai, UAE

Company: Four Corners Cleaning & Technical Services

Employment Type: Full-time

Four Corners Cleaning & Technical Services is looking for an experienced Customer Service & Booking Coordinator to join our Dubai office.

This is a busy customer-facing and operational role. We are looking for somebody who can confidently manage customer enquiries, phone calls, WhatsApp messages, quotations, follow-ups, bookings and customer records from the first enquiry through to job completion.

Key responsabilities:

• Answer incoming customer phone calls professionally and promptly
• Respond to WhatsApp messages, emails and online customer enquiries
• Record every new enquiry accurately
• Follow up new leads and existing customer enquiries
• Coordinate customer bookings and appointments
• Maintain accurate customer and job information
• Create, update and manage customer databases
• Manage enquiry, quotation, booking and follow-up records
• Assist with preparing and sending quotations
• Follow up quotations that have not yet been approved
• Confirm appointments and communicate booking details with customers
• Coordinate information between customers, management and operational teams
• Update customers regarding schedules, changes or delays
• Maintain organised digital records and filing systems
• Track outstanding enquiries and ensure nothing is left unanswered
• Support daily office and booking administration
• Maintain a high standard of customer service throughout the customer journey

Applicants must have:

• Minimum 2 years' work experience in the UAE
• Previous experience in customer service, bookings, scheduling, administration, service coordination or operations coordination
• Strong telephone communication skills
• Strong WhatsApp and written communication skills
• Good spoken and written English
• Confidence dealing directly with customers
• Experience managing customer enquiries and follow-ups
• Experience using spreadsheets, databases or CRM systems
• Good knowledge of Microsoft Excel or Google Sheets
• Strong data-entry accuracy
• Good organisational and time-management skills
• Ability to manage several enquiries and tasks at the same time
• Ability to work independently and take responsibility for follow-ups
• Strong attention to detail
• Professional and reliable work attitude

Preference:

Preference will be given to candidates who have previously worked within:

• Cleaning services
• Maintenance companies
• Technical services
• Facilities management
• Property services
• Field-service businesses
• Service-based companies managing multiple daily customer bookings

Experience within a company where customers regularly contact the office by phone, WhatsApp and email to request quotations and arrange services will be a strong advantage.

Skills:

Experience with any of the following will be beneficial:

• CRM systems
• Customer databases
• Booking systems
• Job scheduling
• Appointment scheduling
• Lead management
• Quotation follow-up
• Customer relationship management
• Microsoft Excel
• Google Sheets
• WhatsApp Business
• Email management
• Digital filing and record keeping

Training will be provided on Four Corners' internal systems and processes.

Person we are looking for:

The successful candidate should be somebody who:

• Takes ownership of customer enquiries
• Does not need to be constantly reminded to follow up
• Is comfortable speaking to customers throughout the day
• Can keep accurate records while managing a busy workload
• Understands the importance of converting enquiries into confirmed bookings
• Notices when something has been missed and takes action
• Communicates clearly with customers and colleagues
• Can remain organised when several jobs and enquiries are being handled at the same time
• Understands that good customer service means following an enquiry through properly, not simply answering the phone

Imprortant:

Applications will only be considered from candidates with a minimum of 2 years' UAE work experience.

Candidates with previous experience in a cleaning, maintenance, facilities management, technical services or similar service-based company will be strongly preferred.

Please apply directly through LinkedIn or send your cv to info@fourcorners.ae

Your CV must clearly show:

• Your UAE work experience
• Previous customer service, booking or coordination roles
• Industries you have worked in
• Experience with bookings, scheduling, databases or CRM systems
• Systems and software you have previously used

Please do not apply if you do not have at least 2 years of UAE work experience.

Only shortlisted candidates whose experience closely matches the role will be contacted.