Customer Experience Executive

📍 Location: Dubai - UAE🕒

Employment Type: Full-Time

About the Role

As a Customer Experience Executive, you will be the heart of our guest journey — ensuring travelers feel informed, cared for, and supported from first contact to post-trip follow-up. Your role combines communication, coordination, and problem-solving to deliver a seamless, high-touch customer experience.

This is a dynamic position ideal for someone who thrives in a client-facing role, has excellent attention to detail, and is passionate about delivering outstanding service in the travel and tourism space

Key Responsibilities

• Serve as the first point of contact for guest inquiries via email, phone, and WhatsApp
• Provide accurate information on tour options, itineraries, and bookings.Follow up on pending bookings and support guests throughout their pre-travel journey
• Manage special requests, such as dietary needs, language preferences, or mobility accommodations
• Track live guest activity during tours and assist with real-time changes or issues.Handle guest complaints or concerns with empathy, professionalism, and swift resolutio
• Collaborate closely with sales to ensure alignment and smooth handover
• Collect and manage feedback post-travel to support quality assurance and improvement
• Uphold brand tone and service excellence in every guest interaction
• Handle the purchase of tickets, coordinating with on the ground guides, and other operational work

What We’re Looking For

• Previous experience in guest services, customer care, travel operations, or hospitality
• Strong written and verbal communication skills in English (German and/or French a plus)
• Ability to remain calm under pressure and manage multiple tasks simultaneously
• Empathetic, solution-oriented mindset with excellent interpersonal skills.
• Comfortable using email, CRM tools, calendars, and messaging platforms like WhatsApp
• A genuine interest in travel, culture, and delivering exceptional guest experienc

es.If you are interested in the position, you may apply directly via Linke

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