Office Administrator

Job Summary

CNA Training Institute is looking for a motivated, organized, and customer-focused Admin Assistant to support our admissions, sales, customer service, and daily administrative operations.

The successful candidate will be responsible for handling enquiries, following up with prospective learners, converting enquiries into enrolments, and providing excellent support throughout the admission process.

Key Responsibilities

• Handle enquiries through phone calls, WhatsApp, email, social media, and walk-ins.
• Provide accurate information about courses, fees, schedules, admission requirements, and payment plans.
• Follow up with prospective learners and convert enquiries into enrolments.
• Facilitate the complete admission and registration process.
• Maintain and update learner records and CRM.
• Provide excellent customer service and respond to learner queries professionally.
• Follow up with existing learners regarding payments, classes, documents, and other requirements.
• Assist with daily administrative activities and coordinate with trainers and management.
• Prepare basic reports and maintain records using Word and Excel.
• Conduct and coordinate meetings/classes using Zoom when required.
• Perform other administrative duties assigned by the Centre Manager.

Requirements

• Previous experience in administration, admissions, sales, customer service, or an educational/training institute is preferred.
• Excellent communication and interpersonal skills.
• Good sales and follow-up skills with the ability to convert enquiries into admissions.
• Good computer skills with knowledge of Microsoft Word, Excel, Zoom, CRM, email, and WhatsApp.
• Strong organizational and time-management skills.
• Professional, friendly, and customer-focused attitude.
• Ability to multitask and work effectively as a team player.
• Ability to work independently and meet assigned targets.

Pay: AED3,000.00 - AED3,500.00 per month

Work Location: In person