Female Call Center Representative/ Arabic Speaker

CALL CENTER REPRESENTATIVE – HEALTHCARE / CLINIC

Female Arabic Speaker – Mandatory | Healthcare/Clinic Experience Preferred | CRM & Clinical Software Experience Required

We are looking for a professional, confident, and customer-focused Call Center Representative to join our healthcare team. The ideal candidate should have experience handling customer/patient communications, working with CRM systems and clinical/healthcare software, and managing appointments and follow-ups in a professional clinical environment.

Key Responsibilities

• Handle incoming and outgoing calls, WhatsApp messages, and patient inquiries professionally.
• Schedule, confirm, reschedule, and follow up on patient appointments.
• Maintain accurate patient information, communication records, and follow-up activities in the CRM.
• Use CRM systems and clinical management tools efficiently for daily operations.
• Respond to patient inquiries regarding clinic services, appointments, and general information.
• Coordinate with doctors, therapists, reception, and other departments to ensure smooth patient communication.
• Follow up with leads and existing patients and support appointment conversion.
• Maintain a professional, polite, and welcoming communication style at all times.
• Handle patient concerns professionally and escalate issues when required.
• Maintain confidentiality of patient and clinic information.
• Achieve assigned call, follow-up, and appointment targets.

Requirements

• Female candidate – Mandatory.
• Arabic speaker – Mandatory.
• Excellent English communication skills.
• Previous experience in a clinic, hospital, medical center, healthcare facility, or similar environment is highly preferred.
• Hands-on experience with CRM systems and clinical/healthcare software is required.
• Strong verbal and written communication skills.
• Professional personality with excellent interpersonal and customer-service skills.
• Confident, well-presented, organized, and able to communicate effectively with patients.
• Ability to multitask and work efficiently in a fast-paced clinical environment.
• Strong follow-up, problem-solving, and organizational skills.
• Good computer skills and ability to learn new systems quickly.
• Ability to work as part of a professional healthcare team.

What We Offer

• Professional and supportive working environment.
• Opportunity to work within a growing healthcare and wellness organization.
• Career development and learning opportunities.
• Competitive salary based on experience and qualifications.

Job Type: Full-time
Location: Dubai, UAE
Industry: Healthcare / Medical / Wellness/ Aesthetics

Pay: AED3,000.00 - AED5,000.00 per month

Work Location: In person