Front Office Associate

Job Responsibilities:

· Perform all check-in and check-out tasks

· Manage online and phone reservations

· Register guests collecting necessary information

· Welcome guests upon their arrival and assign rooms

· Provide information about our hotel, available rooms, rates and amenities

· Respond to clients’ complaints in a timely and professional manner

· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

· Upsell additional facilities and services, when appropriate

· Maintain updated records of bookings and payments

Requirements:

• Previous experience in a hotel or hospitality Front Office department is preferred.
• Candidates with relevant Front Office experience from their home country will also be considered.
• UAE/GCC hotel experience will be an added advantage.
• Good communication and interpersonal skills.
• Professional appearance and positive attitude.
• Good English communication skills.
• Basic computer knowledge.
• Ability to work shifts, weekends, and public holidays.
• Freshers with a strong interest in hospitality may also be considered.

Job Type: Full-time

Application Question(s):

• Are you presently in Dubai and willing to join in 7 days?
• Do you have minimum 2 year experience working in hotel industry in Dubai?
• Which PM software are you familiar with?

Work Location: In person