Onsite Engineer Trainee

Job Description:

About DXC Technology

DXC Technology is a leading global IT services company that helps enterprises modernize, optimize, and secure their IT environments. Through this Graduate Industry Traineeship (GRIT), you will gain practical experience supporting end-user technologies and workplace services within a professional enterprise environment.

As an Onsite Engineer Trainee, you will work alongside experienced IT support professionals to provide technical assistance, desktop support, and workplace technology services for enterprise users. This traineeship offers hands-on exposure to hardware and software troubleshooting, device deployment, user support, IT service management, and enterprise support operations.

This role is suitable for fresh graduates who are passionate about technology, customer service, and solving technical problems while developing a strong foundation for a career in IT infrastructure and end-user computing support.

Key Responsibilities

Your responsibilities will include, but are not limited to:

Assist in the installation, configuration, and maintenance of desktop computers, laptops, printers, and peripheral devices.

Provide onsite technical support for hardware, software, and operating system-related issues.

Support troubleshooting of basic network connectivity, email, VPN, and application access issues.

Assist with user account provisioning, password resets, and access management activities.

Support software installations, upgrades, patch management, and system updates.

Participate in asset management activities, including device inventory tracking and hardware allocation.

Assist with imaging, re-imaging, configuration, and deployment of end-user devices according to company standards.

Document technical issues, resolutions, and support procedures within ticketing and service management systems.

Support daily service desk and onsite support operations to ensure timely resolution of assigned tickets.

Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.

Support IT service management processes and adherence to established service levels.

Assist in maintaining compliance with organizational IT security policies and standards.

Participate in team meetings, knowledge-sharing sessions, and continuous learning initiatives.

Requirements

We are looking for candidates who:

Hold a Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related discipline, or have graduated in 2024, 2025, or 2026.

Possess strong analytical, troubleshooting, and problem-solving skills.

Demonstrate a customer-focused mindset and willingness to provide excellent user support.

Have good verbal and written communication skills.

Are able to work independently as well as collaboratively within a team environment.

Have the ability to learn new technologies and adapt to a dynamic and fast-paced workplace.

Possess strong attention to detail and organizational skills.

Preferred Technical Knowledge

Candidates should have basic to intermediate knowledge in at least two or more of the following areas:

Operating Systems

Windows 10/11 administration

Basic Linux or macOS knowledge

Desktop Support & ITSM Tools

Remote support tools

Ticketing systems such as ServiceNow, Remedy, or Jira

Hardware & Peripheral Support

Desktop and laptop troubleshooting

Printer, scanner, and peripheral device support

Networking Fundamentals

LAN/WAN concepts

TCP/IP networking

Wi-Fi connectivity

VPN access

DNS and basic network troubleshooting

Microsoft Technologies

Microsoft 365

Outlook

Microsoft Teams

Basic Active Directory administration

System Administration

User account management

Password resets

Software installation and configuration

Operating system patching and updates

IT Service Management

Fundamental understanding of ITIL concepts

Incident and service request management processes

Asset Management

IT asset tracking

Inventory management

Device deployment and lifecycle management

Security Awareness

Endpoint security concepts

Antivirus solutions

IT security policies and best practices

Cloud & Collaboration Technologies

Basic awareness of Microsoft Azure

OneDrive

SharePoint

Cloud-based collaboration platforms

Professional Skills

Customer service orientation

Communication and interpersonal skills

Teamwork and collaboration

Time management

Problem-solving

Willingness to learn

Attention to detail

GRIT Programme Eligibility

All trainees must fulfil the following criteria:

Singapore Citizen or Singapore Permanent Resident.

Graduated in 2024, 2025, or 2026 from a University, Polytechnic, Institute of Technical Education (ITE), or other educational institution (including private universities and overseas institutions); or

Graduated earlier from the above institutions and completed National Service (NS) in 2024, 2025, or 2026.

Must be prepared to commit to a full-time traineeship.

Why Join DXC?

Gain hands-on experience in enterprise IT support and workplace technologies.

Work alongside experienced IT professionals in a global organization.

Develop practical skills in desktop support, networking, IT service management, and end-user computing.

Receive exposure to enterprise tools, processes, and industry best practices.

Build a strong foundation for future career opportunities in IT infrastructure, desktop engineering, and technical support.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.