General Manager - Full Time, On-Site, Dubai

KEY RESPONSIBILITY AREAS IN ORDER OF IMPORTANCE

1) Business Operations

• Work on-site at our client’s office, who are in the technical services, facilities management, and construction maintenance industry, to help manage day-to-day operations and service delivery.
• Oversee daily office and field operations.
• Coordinate technicians, engineers, subcontractors, suppliers, materials, and schedules.
• Manage the workflow from enquiry and site visit through quotation, execution, invoicing, and collection.
• Ensure work is completed on time, within budget, and to the required quality standard.
• Develop practical SOPs, checklists, reporting systems, and escalation procedures.
• Identify operational problems and implement improvements.

2) Business Development & Client Management

• Generate new business through project-based services and Annual Maintenance Contracts.
• Build relationships with property managers, facilities-management companies, hotels, restaurants, commercial kitchens, contractors, developers, and building owners.
• Handle inbound leads and support outbound outreach through calls, WhatsApp, email, LinkedIn, meetings, and referrals.
• Conduct or coordinate site visits and understand client requirements.
• Prepare, negotiate, and follow up on quotations.
• Retain existing clients and identify renewal, referral, and cross-selling opportunities.

3) Commercial Management

• Review job costing, labour requirements, material costs, supplier pricing, and expected margins.
• Ensure quotations are commercially viable and profitable.
• Monitor revenue, gross margin, expenses, invoicing, collections, and outstanding payments.
• Support supplier and subcontractor negotiations.
• Prepare regular performance reports and forecasts for company management.

4) Team & Service Delivery

• Set clear expectations for office and field teams.
• Monitor productivity, attendance, job completion, service quality, and customer feedback.
• Support recruitment, onboarding, training, and performance management.
• Resolve client escalations and operational issues.
• Ensure technicians and subcontractors work professionally and safely.

5) Reporting & Performance Metrics

• Maintain accurate CRM, quotation, project, supplier, employee, and payment records.
• Track lead conversion, quotation turnaround, project profitability, job completion, callbacks, customer satisfaction, and collections.
• Report regularly on revenue, pipeline, operations, client retention, and market feedback.
• Use performance data to improve future output.

MUST HAVES

• Bachelor’s degree required in Business Administration, Engineering, Operations Management, Construction, MEP, or a related field
• Minimum 5 years of relevant experience in operations, facilities management, MEP, maintenance, contracting, fit-out, construction, or technical services
• At least 2 years of experience managing teams, field operations, projects, or business units
• Strong understanding of quotations, costing, pricing, margins, procurement, invoicing, and collections
• Proven ability to build client relationships, negotiate contracts, and support business growth
• Strong problem-solving ability and comfort managing multiple responsibilities
• Experience with CRM systems, spreadsheets, reporting, budgets, and operational KPIs
• Valid UAE driving licence and willingness to travel to client and project sites
• Based in Dubai or willing to relocate immediately
• Self-motivated, commercially aware, organised, and able to work independently
• Excellent spoken and written English
• Ability to provide evidence of previous operational, commercial, or business-development results

GOOD TO HAVE

• Master’s degree or MBA
• Technical knowledge of HVAC, electrical, plumbing, kitchen equipment, civil works, painting, tiling, or related services
• Experience managing Annual Maintenance Contracts
• Previous experience operating in a UAE service or contracting business
• Existing relationships within facilities management, hospitality, property management, construction, or real estate
• Arabic, Hindi, Urdu, or Malayalam communication ability
• Experience with field-service, accounting, inventory, or workflow-management software

WHAT WE OFFER / BENEFITS

• Three-month mutual assessment period
• Clearly defined operational and commercial targets
• Direct collaboration with company management
• Competitive monthly salary
• Performance-based incentive structure
• Company transport or travel support for client and project meetings
• UAE employment visa
• Medical insurance

WORKPLACE TYPE

On-Site

WORKPLACE LOCATION

Al Qusais Industrial Area, Dubai

Pay: AED5,000.00 - AED10,000.00 per month

Work Location: In person