IT Support / Infrastructure Engineer

Job Summary

We are looking for a proactive and technically skilled IT Support / Infrastructure Engineer with a minimum of 4 years of experience to support and maintain the company's IT infrastructure, end-user systems, Microsoft 365, Azure, servers, networks, cybersecurity, and IT assets.

The candidate will be responsible for day-to-day IT operations, troubleshooting, preventive maintenance, infrastructure monitoring, user support, IT security, asset management, vendor coordination, and implementation of IT processes and projects.

Key ResponsibilitiesIT Support & End-User Services

• Provide onsite L1 and applicable L2 IT support to end users during business hours.
• Troubleshoot hardware, software, operating system, application, email, printing, and connectivity issues.
• Install, configure, maintain, and replace desktops, laptops, printers, peripherals, and other IT equipment.
• Provide technical support for meeting rooms, conference rooms, and company events.
• Ensure timely resolution and proper documentation of user incidents and service requests.

Microsoft 365 & Azure

• Administer and support Microsoft 365 applications and services.
• Support corporate email, user accounts, mailboxes, permissions, and Microsoft 365 services.
• Provide administration and technical support for Microsoft Azure and its components.
• Support user onboarding, offboarding, account management, and access requirements.
• Troubleshoot Microsoft 365 and Azure-related issues.

Server, Network & Infrastructure

• Perform day-to-day server, network, and infrastructure operations and monitoring.
• Troubleshoot LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP, switching, and connectivity issues.
• Perform server and system maintenance, configuration, monitoring, and troubleshooting.
• Install and configure operating systems, applications, firmware, and system components.
• Perform backup and restore operations as required.
• Coordinate with vendors and contractors for infrastructure support and maintenance.

Patch Management & Security

• Perform regular operating system, software, firmware, application, and security updates.
• Conduct proactive security checks and implement required remediation actions.
• Identify and troubleshoot potential security and system issues before they impact business operations.
• Support the company's overall cybersecurity posture.
• Prioritize and respond to high-priority IT and security incidents.

ISO& IT Compliance

• Implement and maintain IT processes in accordance with certificate requirements.
• Maintain required IT documentation, records, policies, and evidence.
• Support internal and external IT audits.
• Assist the company with preparation for future ISO certifications.
• Ensure compliance with company IT and security policies.

IT Asset & Inventory Management

• Manage the complete IT asset lifecycle, including deployment, reuse, replacement, deprecation, and disposal.
• Maintain accurate physical and digital IT asset inventories.
• Maintain IT storerooms and ensure proper organization of IT equipment.
• Perform periodic IT asset audits and submit reports to management.
• Maintain records of hardware, software, licenses, subscriptions, passwords, keys, certificates, and other IT assets.

Service Desk & Documentation

• Create, update, assign, track, and close IT tickets, incidents, requests, tasks, and projects.
• Maintain accurate and complete records in the Service Desk system.
• Track action items and coordinate with business users for timely completion.
• Ensure IT documentation and asset information remain accurate and up to date.
• Prepare periodic IT operational and audit reports for management.

Procurement & Vendor Coordination

• Assist the procurement team in sourcing IT hardware, software, licenses, subscriptions, and technology solutions.
• Evaluate IT products and technologies and provide technical recommendations.
• Coordinate with vendors, contractors, and service providers.
• Act as a technical liaison between Company IT and external vendors/contractors.
• Coordinate installation, replacement, maintenance, and troubleshooting activities.

IT Projects & Technology Improvement

• Suggest and implement practical IT solutions using available resources.
• Research, test, evaluate, and recommend new technologies to improve efficiency.
• Participate in IT infrastructure upgrades, migrations, deployments, and improvement projects.
• Provide technical support for company events and special IT requirements.

User Onboarding & Offboarding

• Ensure compliance with IT procedures for employee onboarding and offboarding.
• Configure user accounts, computers, applications, email, and required access.
• Ensure IT assets are properly assigned and recovered.
• Disable or modify user access promptly during employee separation or role changes.

Reporting & Coordination

• Coordinate with the IT Manager, Line Managers, business users, vendors, contractors, and relevant authorities.
• Create and track IT tasks and provide appropriate action items to business users.
• Conduct periodic IT audits and submit findings and recommendations to management.
• Perform additional IT tasks as assigned by the IT Manager or Department Line Manager.

Required Qualifications & Experience

• Bachelor's degree or diploma in Information Technology, Computer Science, Networking, or a related field.
• Minimum 4 years of relevant experience in IT support, system administration, infrastructure, or a similar IT role.
• Strong hands-on experience with Windows operating systems.
• Good knowledge of Microsoft 365 and Azure administration.
• Good understanding of servers and enterprise IT infrastructure.
• Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, and troubleshooting.
• Experience with IT hardware, software, backup, restore, patching, and system maintenance.
• Knowledge of cybersecurity best practices.
• Experience working with IT Service Desk/ticketing systems.
• Good documentation, reporting, and asset management skills.

Preferred Certifications

• Microsoft Azure Administrator – AZ-104
• Microsoft 365 certifications
• CompTIA A+, Network+, or Security+
• ITIL Foundation
• ISO 27001 Foundation / Lead Implementer / Lead Auditor
• Cisco / Aruba / Fortinet certifications

Required Technical Skills

The candidate should have practical working knowledge of:

Microsoft: Windows Server, Windows Desktop, Microsoft 365, Azure, Active Directory, Group Policy

Networking: TCP/IP, DNS, DHCP, VLAN, LAN/WAN, Wi-Fi, switching and network troubleshooting

Infrastructure: Physical/virtual servers, storage, backup and restore, firmware and patch management

Security: Endpoint security, antivirus/EDR, access control, security updates, vulnerability remediation

IT Operations: Service Desk, IT asset management, documentation, auditing, vendor coordination and IT processes

Candidate Profile

The ideal candidate will be a hands-on IT professional with 4+ years of experience, capable of independently handling day-to-day IT support while also supporting servers, networks, Microsoft 365, Azure, cybersecurity, compliance, and infrastructure operations.

The candidate should demonstrate strong troubleshooting and problem-solving abilities, take ownership of assigned tasks, communicate effectively with users and vendors, and proactively identify opportunities to improve the company's IT environment.

Education:

• Bachelor's (Preferred)

Experience:

• IT infrastructure: 4 years (Required)

License/Certification:

• UAE License (Required)

Work Location: In person