Call Center Representative

Position: Call Center Representative

Location: Al Qusais

Experience: Minimum 1 years of relevant experience

Employment Type: Full-Time

Job Summary

We are looking for a friendly, professional, and customer-focused Call Center Representative to join our team. The ideal candidates should have excellent communication skills, a positive attitude, and the ability to handle customer enquiries efficiently while providing a high level of service.

Why Join Us?

• Opportunities to build your career in a professional UAE work environment.
• Develop strong communication and customer service skills.
• Gain valuable experience in a fast-paced and customer-focused environment.
• Work with a supportive and collaborative team.
• Opportunities for professional growth and career development.
• Career advancement opportunities based on performance and potential.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer enquiries and provide accurate information about the company services.
• Identify customer needs and provide appropriate solutions.
• Handle customer complaints and resolve issues in a professional manner.
• Record customer interactions, enquiries and complaints accurately in the CRM or relevant system.
• Follow up with customers when required.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain a high level of customer satisfaction.
• Meet assigned call quality, productivity and customer service targets.
• Follow company policies, procedures, and communication standards.
• Maintain confidentially of customer and company information.

Qualifications

• Bachelor's degree in Business Administration, Communication, Marketing or a related field.
• Minimum 1* years of relevant call center or customer service experience .*
• Candidates with experience in a customer-facing environment are preferred.

Required Skills

• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Customer-focused and professional approach.
• Good problem-solving and conflict-resolution skills.
• Ability to remain calm and patient while handling difficult customers.
• Good computer skills and familiarity with CRM systems.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail.
• Good time management and organizational skills.
• Ability to work effectively as a part of a team.

Working Hours : 8 hours per day, 6 days per week, with weekly off as per company policy.

Salary & Benefits

Salary : To be discussed during the interview based in qualifications and experience.

Benefits : To be discussed during the interview and as per company policy.

How to Apply?

Interested candidates who meet the above requirements are encouraged to apply with their updated CV's

Experience:

• Call Center Representative: 1 year (Preferred)

Work Location: In person