Call Centre/Receptionist

We are looking for a friendly, professional, and customer-focused Call Centre / Receptionist to join our automotive car-care team. The successful candidate will be responsible for handling incoming calls and customer inquiries, welcoming customers, scheduling appointments, coordinating with internal departments, and ensuring an excellent customer experience.

Key Responsibilities

• Answer and manage incoming calls professionally and promptly.
• Welcome customers and visitors in a friendly and professional manner.
• Handle customer inquiries through phone calls, WhatsApp, and other communication channels.
• Schedule and confirm customer appointments.
• Follow up with customers regarding appointments, vehicle status, and service updates.
• Direct customers to the appropriate Service Advisor or department.
• Record customer information and inquiries accurately in the company's system.
• Coordinate with Service Advisors, technicians, and other departments to ensure smooth customer service.
• Handle customer complaints professionally and escalate issues to the relevant supervisor when required.
• Make outbound calls to follow up on leads, appointments, and customer satisfaction.
• Maintain a clean, organized, and professional reception area.
• Ensure customer messages are responded to promptly and no inquiries are left unattended.
• Maintain confidentiality of customer and company information.
• Perform other customer-service and administrative duties as assigned by management.

Requirements

• Previous experience as a Receptionist, Call Centre Agent, Customer Service Representative, or similar role is preferred.
• Experience in the automotive or car-care industry is an advantage.
• Excellent English communication skills, both verbal and written.
• Good telephone etiquette and professional communication skills.
• Friendly, confident, and presentable personality.
• Strong customer-service skills.
• Ability to handle multiple calls and customer requests efficiently.
• Good computer skills and knowledge of MS Office.
• Experience using WhatsApp for customer communication is preferred.
• Strong organizational and follow-up skills.
• Ability to work under pressure in a busy environment.

Work Location: In person