Assistant Front Office Manager

· To be familiar with Hotel services, operational hours and ongoing promotions.

· Have a thorough knowledge of Landmark Hotels & Suites products and services.

· To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections.

· Maintain good working relationship with all hotel departments.

· Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.

· Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.

· Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.

· Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.

· Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.

· To ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.

· To be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.

· Have thorough knowledge of operational requirements for the front desk area.

· Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA/WIN HMS and communicated to other departments.

· Have a thorough knowledge of OPERA, WIN HMS, RATEGAIN and other front office related operational software.

· To be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations

· To Support and practice Empowerment within front office

· Ensure that each associate has a development plan and trained accordingly

· To be able to work various shifts around the business needs to assist all front office sections.

· Identify and resolve guests problems efficiently and resolve to the guest satisfaction

· To have a thorough knowledge of all Emergency Procedures

· Supervise guest registration and all relevant registration details required by the UAE law.

· Assuring that all front desk associates are continually updated with hotel rates, packages and discounts

· To be security conscious at all times and inform Manager on Duty of anything suspicious.

· Identify guest service shortages and recommend improvements accordingly.

· Ensure all front desk associates have a clear guidelines and direction to perform their daily duties

· Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.

· Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.

· Utilizing all available resources, follow up on previous shift requests and pending issues.

· Each associate is expected to carry out, within their capabilities, all reasonable requests by management

· To be flexible according to the business need

· Have an excellent approach to customer service

· Have strong organizational skills; always practice “Clean as you go”

· At all times strive to represent Landmark Hotels & Suites in the most professional, courteous manner.

· To be able to perform any additional scope of duties if requested by the Management.

· Assumes responsibility of Duty Manager when scheduled to do so.

· To attend the mandatory External and Internal training and following the company training policy.

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED3,500.00 per month

Experience:

• Assistant FOM: 3 years (Required)

Work Location: In person