Guest Service Agent

Duties and Responsibilities:

• Daily Arrival Management
• Check the daily arrival list to prepare for incoming guests.
• Guest Welcome
• Warmly welcome customers to the hotel, ensuring a positive first impression.
• Information Provision
• Respond to customer inquiries regarding hotel services and local attractions.
• Special Services Coordination
• Arrange and fulfill any special services requested by guests, ensuring their needs are met.
• Communication Log Maintenance
• Stay updated on hotel developments by reviewing the communication logbook; update it for the next shift.
• Collaboration with Staff
• Work closely with Bell staff, Housekeeping, Reservations, and Room Service to fulfill guest requests efficiently.
• Room Allocation
• Allocate rooms to guests and issue appropriate keys.
• Registration Accuracy
• Verify and update registration cards for accuracy in spelling of names, addresses, and payment methods.
• Room Status Awareness
• Maintain awareness of current room status and availability at all times.
• Credit Establishment
• Ensure all guests establish credit upon check-in to streamline the billing process.
• Shift Closing Procedures
• Complete shift closing procedures accurately, obtaining necessary approval signatures and authorization codes.
• Cash Handling Policies
• Adhere to hotel policies regarding cash banks and handling.
• Service Knowledge
• Demonstrate a comprehensive knowledge of all hotel services and facilities to assist guests effectively.
• Flexible Scheduling
• Be willing to work varying shifts, including weekends and public holidays.
• Professional Appearance
• Maintain good grooming standards in accordance with hotel policy.
• Language Skills
• Preferably be bilingual or multilingual, with proficiency in Turkish and/or French.
• Experience Requirement
• Previous experience in the hospitality industry is preferred to enhance guest interactions and service quality.

Key Skills and Attributes

• Strong communication and interpersonal skills (Multilingual are preferred - French or Russian)
• Problem-solving abilities and attention to detail
• Customer-oriented mindset
• Ability to work under pressure in a fast-paced environment
• Team player with a collaborative spirit

Job Types: Full-time, Contract

Pay: From AED1,800.00 per month

Experience:

• Front desk: 1 year (Preferred)

Language:

• Russian (Preferred)

Work Location: In person