Transport Coordinator Front Office

About Us

Samsung SDS is the global IT and logistics arm of the Samsung Group, operating in over 40 countries. Through our smart logistics platform, Cello, we deliver innovative supply chain solutions to leading companies worldwide optimizing everything from transport to warehouse operations.

Front Office Transport Coordinator executes daily order management and transport planning while also being responsible for on time collection of shipments.

They are the first and main contact for carrier, warehouse operations, customer and their customers for day-to-day operations. They act as first escalation point for customers/carriers/colleagues for all transport related topics.

What will you do?

Customer Satisfaction

• First point of contact for customer regarding all shipments.
• Ensure questions are answered in a customer-oriented and satisfactory way.
• Provide pro-active solutions/alternatives to customer.

Tracking

• Coordinates daily activities to follow up on in transit shipments via all transport modes, and re-routes freight as needed to meet demands and minimize cost.
• Execute risk assessment to spot delay of shipments at an early stage and take appropriate actions to minimize impact.
• Provide timely and proactive information to customers in case of delays or potential risks.
• Create and share detailed status overviews of in transit shipments.

Service providers

• Works closely with transport service providers to ensure efficient and effective execution of processes.
• Investigate exceptions of the standard process and disturbance in order to prevent and solve issues.
• Responsible for keeping the on-time delivery KPI and on time information of delivery KPI above agreed target.
• Collect IOD/COD in accordance with key performance indicator in order to receive a proof of delivery.

Reporting

• Edit and send a daily OTD and tracking reports in order to inform management, customer and other stake holders about the daily distribution planning.

Requirements

Who are you?

• Logistics Bachelor/Master's degree
• Minimum of 1-3 years of relevant experience
• Customer orientated
• Assertive personality
• Proactive attitude
• Business English in speaking and writing
• MS Word and Excel skills
• Willing to work in shifts.

Benefits

• Fully covered health insurance
• Pension plan with Be Frank (6% employee contribution, defined contribution)
• 100% Basic Fit fitness subscription covered
• 25 vacation days (full-time), with option to buy or earn extra days
• Comprehensive additional insurances (WIA Excedent, WIA Aanvullend, WGA Gap)
• 8% holiday allowance included in annual salary
• Performance bonus